Stay tuned to hear
what every woman and man
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needs to know about how to avoid
Car Repair Scams and rip offs.
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My name is Yvonne Lewis
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and you're
watching Urban Report.
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Hello and
welcome to Urban Report.
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My guest today is Anthony Elder
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also known as the Car Care King,
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Anthony has more than
25 years of experience
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in the automobile industry,
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he's going to share
some facts on car maintenance
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and how to avoid
being ripped off.
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Welcome to Urban
Report again Anthony.
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Thank you for
having me again Mrs. Lewis,
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thank you very
much for having me,
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last time I
enjoyed myself tremendously
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and I'm glad that I'm back
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to give some
information to your Listeners.
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Thank you... we
are so glad to have you
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because there are so many
things that we don't know...
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about... you know,
especially as women,
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I feel like this is kind of a...
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today is kind
of a focus on woman
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because so many of
us don't really know
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not every women...
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some women really know about
car repair and stuff like that
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but I don't... I really don't...
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and I know a lot
of women who don't,
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like, what do you do to avoid
scams and rip offs and all that
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so, I want you to be
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our regular Car Care Advocate
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because we really need
to be able to have someone
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that we can regularly count on
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and that seems to be
you so thank you again.
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You're welcome... you're welcome
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I just want to
talk about the women
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because woman are a
majority in this world
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and they're getting
taken advantage of...
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I mean, I have a
mother and I have sisters
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and I have a daughter,
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I don't like seeing
those women taken advantage of
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and I hate when I
hear stories of them...
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that some people
have taken advantage
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and took money
out of their family
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in getting their car fixed
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when they could
have done it for cheaper
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and still made a
profit, that's disgusting.
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Yeah and you know
the thing is... is that
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as a woman, sometimes,
you're focused on other stuff,
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you're focused on your job,
your family and all that stuff
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so you might not know
about what to do with your car
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and my older son would say,
"I would just gas and go... "
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because I really just
kind of don't really know
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about all of that stuff,
so, one of the things that
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is important is
knowing what you don't know,
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like, when I go to...
to get my car repaired...
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how will I know what to
look for, how do I know...
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how do I know if
somebody's scamming me?
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Well, there are signs
that you can really look at
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if the guy is not
looking you in the face
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and giving you... what's
the word I'd like to refer to?
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"The bull story... " that's...
you know you can see that...
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when you ask him a question
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and he starts to
feel uncomfortable,
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you know that
there is a problem,
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if you start to say to
him and put him on the defense
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and he's giving a
little "push back"
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you know you're having a
problem so what you need to do
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is educate
yourself before you go there
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there are a lot of places
out there that can help you,
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I found another nice one
called, Women-Drivers. com
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that's geared up for women
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and shows them
different things they can do,
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to have their car serviced
and avoid being ripped off
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but you have to go in there
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with the mindset
of not being afraid,
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trust me... I know women hate
going to the car dealership...
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hate going... I
hate going to cook...
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I hate buying groceries
so I do understand that
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but we have to educate ourselves
especially for our women
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and let them learn how
to take care of their car
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especially now a days.
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Yeah, that's
good, that's good...
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why do you think
that these guys...
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because mostly guys,
mechanics and stuff...
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why do you think they take
advantage of women like that?
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We don't want to get
into the psyche of it all
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but I think... one would
think the motivation is money
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or taking advantage of the weak,
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when people... stronger people
take advantage of weak people,
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they abuse them...
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they don't treat them a
100 percent like they should be
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and that's what
causes the problem
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and that's why I want to
stand up to let people know...
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our Viewers know that
they can stop being ripped off
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if they take some time
and do a little investigation
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and don't depend on everything
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they're telling
you... do some checking.
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Now, is this
what you do every day?
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I do it every
day... 24 hours a day,
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in my sleep I think about cars
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I do... everyday... car shows...
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I travel... I went to a
Car Show in New Hampshire
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and looked at the
Car Show, I love cars.
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I like them because
I grew up around them
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when I was eight years old,
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I didn't know I was
going to get into it like this
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but I'm glad I am
because when I hear people say
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that I helped them save money
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and they
understand how a car works,
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that gives me a joy in my heart
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and that's what I do it for.
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I want to talk a little bit
about how you got to this place
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before we get back to
the whole rip-off-scam thing
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and I think that's important
but I want our Viewers to
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have a better
sense of who you are
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and why you have
this as your mission...
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what put this passion
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for helping people
with cars... in your heart?
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Well, I got... number one,
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I got tired of seeing
people getting ripped off,
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that... it bothered my
spirit because I believe in God
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and I love God and I believe
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that we should
take care of each other,
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especially like the Bible says,
the woman and the children,
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take care of them
and it began to bother me
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so, something just came over me,
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and said, "somebody...
nobody is saying anything,"
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I need to say something,
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let me start telling
people how this works
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and like I said,
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I've been in the car
business for a long time
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and a lot of people said to me,
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"You're the
fairest guy out there,
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you always take care of
people, why you do this,
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why would you do that?"
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I said, "Because, I know
that I'll be taken care of...
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if I do it right,
I'll be taken care of... "
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people want to do business with
people that treat them right
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there's not
enough of us out there,
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so I have to put
it on my shoulders
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to come on Shows like
yours to let people know
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that you can get
your car serviced properly
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without getting ripped off
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that when you bring it in
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you feel like
they're going to rip you off,
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that's not a
good feeling to have
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so I wanted to have this
for my own personal mission
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and I'm glad that I
have people that help me
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like yourself...
to push this out front
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so people could start...
stop... and start to learn
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how not to get ripped off.
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Wow, so what are some
of the stories that...
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experiences that
you've had with helping...
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particularly women
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who have been able to
avoid getting scammed.
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I mean, there are
so many... you know...
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something comes to my mind,
especially when people go and...
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especially when women go in
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and they tell
them they need brakes,
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okay, because
brakes are easy to do,
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it's a good profit
center for the Big Box
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and Small Box garages,
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and they're going to
say, "Well, your brakes are...
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they're down 50 percent
or less than 50 percent... "
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well, brakes can
go down to 20 percent
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until they make a
little squeaking noise...
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you don't have
to do them so early
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but I see that people do
that across the Country early
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because they're
looking for a profit
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and the reason women
can't... or men can't check
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is because you
have to take the rim off
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and look at the brake
pad and see if it's new
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but some of these
vehicles now-a-days...
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you can look through
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to see if they
replaced your brake pads
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which is a great thing
now but other things...
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stories... I find
people overcharging them for
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simple things like, if
they need an exhaust clamp...
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they charge them
an hour to do that,
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it takes 15 minutes...
and you still made a profit...
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things like that
disgust me, I mean,
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we need to be vigilant
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on questioning the people
that are working on our cars,
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you're paying them anywhere
from 85 to 155 dollars an hour,
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I don't make
155 dollars an hour,
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so if somebody's
going to charge me that,
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let me know what they
are doing with my car.
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So, you mean, labor
can be as expensive as
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a 155 dollars an
hour for the labor?
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Especially, you know,
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I don't like to
mention these cars
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but I have to say this one,
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the letter "B" for
that type of car...
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the letter "A"
for that type of car,
00:08:57.70\00:09:00.10
the letter "P"
for that type of car,
00:09:00.14\00:09:02.44
you know those high-end
cars, the ones that go fast
00:09:02.47\00:09:05.81
and that are expensive,
00:09:05.84\00:09:07.74
they charge anywhere
from 155 dollars an hour,
00:09:07.78\00:09:11.75
imagine that, you go in
there for a couple of hours,
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you're at 310 dollars
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and you didn't even
pay for the parts yet,
00:09:17.12\00:09:18.72
that's a lot of money...
that's too much money...
00:09:18.75\00:09:23.02
Yeah, so what can... let's say
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my brakes are starting to act up
00:09:26.23\00:09:29.36
and I go into a mechanic,
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first of all, I
got to find a mechanic,
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right... and
then... I go in to one...
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I just find one
online or something
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and I go in and
he starts telling me
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okay, this, the brakes...
00:09:44.75\00:09:47.12
you have problems
with the brakes but then
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you also have this, this,
this, this, this, this, this...
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and he's just
like a whole litany
00:09:51.92\00:09:53.49
of things that are
wrong that have to be fixed
00:09:53.52\00:09:56.26
which is more money
for him, how do I know
00:09:56.29\00:09:58.96
what takes precedence...
like, how do I know how to...
00:09:58.99\00:10:02.60
it's... it's amazing... let
me just preface this by saying,
00:10:02.63\00:10:06.84
it's amazing that...
00:10:06.87\00:10:08.30
like, I'm relatively
intelligent on one end
00:10:08.34\00:10:11.31
but then when it
comes to cars and stuff,
00:10:11.37\00:10:14.31
I really don't
know a lot about cars,
00:10:14.34\00:10:16.71
that's never been my interest,
that's never been my focus
00:10:16.75\00:10:20.32
so, I'm kind of like...
easy to rip off, I think,
00:10:20.35\00:10:24.75
I'd be easy to rip off
00:10:24.79\00:10:26.96
just because I
don't know enough about it
00:10:27.02\00:10:30.03
so, like you
said, the first thing
00:10:30.06\00:10:32.56
is to educate
myself before I even go
00:10:32.59\00:10:35.00
on whatever the
symptoms are with the car,
00:10:35.03\00:10:38.60
I need to look that up
00:10:38.63\00:10:40.14
and kind of see what
that could be, correct?
00:10:40.17\00:10:41.94
Correct, now, I'm
going to tell you,
00:10:41.97\00:10:44.41
I'm sorry that you feel
00:10:44.44\00:10:46.04
they're going to
take advantage of you,
00:10:46.07\00:10:47.71
that's no longer going to happen
00:10:47.74\00:10:49.08
because you got the Car
Care Defender on your side.
00:10:49.11\00:10:52.45
Oh come on now...
there you go, there you go...
00:10:52.48\00:10:55.85
I have the Car Care Defender!
00:10:55.88\00:10:57.22
Before that, the list
that you're talking about...
00:10:57.25\00:10:59.65
in the Business, it's
called the Laundry List,
00:10:59.69\00:11:02.22
a laundry list,
you go in for one thing
00:11:02.26\00:11:04.69
and they give you five to
ten different items on the car,
00:11:04.76\00:11:08.33
that's called a Laundry List,
00:11:08.36\00:11:09.90
you didn't go in for that,
you went there for your brakes,
00:11:09.96\00:11:12.03
now they say
you need headlights,
00:11:12.07\00:11:13.80
now they say you
need a coolant service,
00:11:13.84\00:11:15.67
now they say you
need to do a brake flip,
00:11:15.70\00:11:17.67
now they say you need tires,
00:11:17.71\00:11:19.21
that's called a Laundry List,
00:11:19.24\00:11:20.98
how to beat the Laundry List
00:11:21.01\00:11:22.74
and not be taken to
the Cleaners... easy...
00:11:22.78\00:11:24.95
deal with the thing
that you came in for
00:11:24.98\00:11:27.32
and that was brakes,
00:11:27.35\00:11:28.68
now, when they
show you the brakes,
00:11:28.72\00:11:30.59
or tell you you need brakes,
00:11:30.62\00:11:32.32
make them show
you the brake pad,
00:11:32.35\00:11:34.02
you have the right
to request the parts
00:11:34.06\00:11:38.03
when you have your car serviced.
00:11:38.06\00:11:39.89
Now, if you get
the brake pads back
00:11:39.93\00:11:41.73
and they look all
rusty and they're down...
00:11:41.76\00:11:43.90
then you know you needed brakes,
00:11:43.97\00:11:45.53
but I like to do a comparison,
00:11:45.60\00:11:47.14
since you're
spending your money,
00:11:47.17\00:11:49.10
anywhere from
155 dollars an hour,
00:11:49.14\00:11:51.14
ask them to bring
you a new brake pad
00:11:51.17\00:11:53.84
and a used one
and let you compare
00:11:53.88\00:11:56.04
so you can know that you
are not being ripped off.
00:11:56.08\00:11:59.45
Ah... you know
that's interesting
00:11:59.48\00:12:01.92
because that's not
something I would ordinarily do,
00:12:01.95\00:12:05.19
like, I wouldn't ordinarily
ask to see my old one,
00:12:05.22\00:12:10.23
to compare to see if
my old one and the new one
00:12:10.26\00:12:14.66
show a real contrast and
that makes a lot of sense
00:12:14.73\00:12:18.03
and we don't even
realize that we can ask that.
00:12:18.10\00:12:21.40
That... that's your right to,
00:12:21.44\00:12:23.47
it's your right
to ask for the part,
00:12:23.51\00:12:25.37
you are paying for the work,
00:12:25.41\00:12:27.84
it's your car, it's your parts.
00:12:27.88\00:12:30.38
"Let me have my parts back,
let me take a look at them... "
00:12:30.45\00:12:34.08
that again, will
put them on the... what?
00:12:34.12\00:12:36.28
On the defense, they're saying,
00:12:36.32\00:12:39.02
"Wow! this person
really wants to make sure
00:12:39.05\00:12:40.99
we take care of them and
that we don't rip them off"
00:12:41.02\00:12:44.33
now, it's a little
more work for them,
00:12:44.36\00:12:46.23
but you're making sure that you
are not being ripped off today.
00:12:46.29\00:12:50.53
Now, once again you
got to do your work,
00:12:50.57\00:12:54.04
you've got to sometimes...
just take a little bit more time
00:12:54.07\00:12:57.17
to go in there... investigate...
like I said before,
00:12:57.21\00:12:59.74
there's YouTube,
there's repairpal. com
00:12:59.77\00:13:02.08
there are so many
different sites out there
00:13:02.14\00:13:04.95
that can assist you
with not being ripped off
00:13:04.98\00:13:07.42
so, don't be afraid to speak
up, I know when people go there
00:13:07.45\00:13:12.75
it's a Big-Box garage
or a Small-Box garage,
00:13:12.79\00:13:15.29
they feel out of place,
00:13:15.32\00:13:16.73
but you've got to make
yourself feel comfortable,
00:13:16.76\00:13:19.49
it's your hard-earned
money and you want to be safe.
00:13:19.53\00:13:22.23
Thank you, what
would you suggest like,
00:13:22.26\00:13:26.57
do you think that it's
better to go to a large garage
00:13:26.60\00:13:31.41
that has a lot of
business or a smaller one,
00:13:31.44\00:13:34.78
a small
neighborhood kind of one,
00:13:34.81\00:13:37.31
what do you...
what do you suggest?
00:13:37.35\00:13:39.78
Plus and minus on both sides,
00:13:39.81\00:13:42.42
the Big-Box Garage, like I say,
00:13:42.45\00:13:44.35
they have all the latest
technology, tools and equipment,
00:13:44.39\00:13:47.49
the Small-Box Garage
has good people there,
00:13:47.52\00:13:51.49
they don't have all the
knowledge, tools or equipment
00:13:51.53\00:13:54.26
but they'll
usually treat you fairly,
00:13:54.30\00:13:56.13
and if you can find a Big-Box
Garage that can treat you fairly
00:13:56.16\00:14:00.24
that's a "win-win situation"
but it's hard to find them,
00:14:00.27\00:14:04.44
what you do is,
00:14:04.47\00:14:05.81
women have to stick
together and network,
00:14:05.84\00:14:07.88
you guys always talk...
and I say "you guys... "
00:14:07.94\00:14:09.94
don't let me be
chauvinist or anything,
00:14:09.98\00:14:11.71
but talk about different things
00:14:11.75\00:14:13.38
like, where to get
this business deal?
00:14:13.42\00:14:15.95
What's going on here?
00:14:15.98\00:14:17.32
You got to do
that with the garage,
00:14:17.35\00:14:18.69
if you find a
garage that's good for you,
00:14:18.72\00:14:20.82
you've got to tell
your female partners
00:14:20.86\00:14:22.96
"this garage...
this guy treated me well
00:14:22.99\00:14:24.73
when I brought my
car in for service,"
00:14:24.79\00:14:26.49
and you've got to spread
that and build that network
00:14:26.53\00:14:29.03
then he knows that he's
getting clients from you
00:14:29.06\00:14:31.53
and he's going to
treat each of you better
00:14:31.57\00:14:34.00
because he wants to
keep earning that money
00:14:34.04\00:14:36.40
and earning that reputation
00:14:36.44\00:14:38.54
that he is geared towards
taking care of the woman driver.
00:14:38.57\00:14:41.84
Ah... good... that's good,
00:14:41.88\00:14:44.35
okay, so, let's
go to buying a car,
00:14:44.38\00:14:49.05
so, again, I want
a new car all right,
00:14:49.08\00:14:53.72
so I go to a dealership and
there's a list price on there,
00:14:53.76\00:14:58.73
how much of... how
much leeway do I have
00:14:58.76\00:15:03.43
in negotiating
from that list price
00:15:03.47\00:15:05.67
to the price that I want to pay?
00:15:05.73\00:15:07.87
That depends on the model
of car, the brand of the car,
00:15:07.90\00:15:11.91
a lot of things
come into play on that,
00:15:11.94\00:15:16.68
let me say this, if
you're looking for a car,
00:15:16.71\00:15:20.05
you got to narrow it down to
exactly the car that you want
00:15:20.08\00:15:22.68
and the model that you want
00:15:22.72\00:15:24.75
and then you are
able to do your research
00:15:24.79\00:15:26.76
and go to the consumer report,
you can go to Kelley Blue Book
00:15:26.79\00:15:29.76
and find out where
this car price should be
00:15:29.79\00:15:32.96
but I always
use my rule of thumb
00:15:32.99\00:15:34.93
if it's a new
car, I'll tell them
00:15:34.96\00:15:36.80
I want 5,000 dollars off
and I'm going to stick to that,
00:15:36.83\00:15:39.17
I want to start at that,
00:15:39.20\00:15:40.74
I know it's below
what they can sell it for,
00:15:40.77\00:15:42.67
but I want to move them up,
00:15:42.70\00:15:44.54
I want them to
work for their money,
00:15:44.57\00:15:46.84
now there has been
a report out there,
00:15:46.88\00:15:49.24
that women pay
more for cars than men,
00:15:49.28\00:15:51.81
they've been
taking advantage of women,
00:15:51.85\00:15:54.35
over the last ten
or fifteen decades,
00:15:54.38\00:15:56.38
they've been
taking advantage of women
00:15:56.42\00:15:58.92
and you're going
in there knowing...
00:15:58.95\00:16:01.42
with information...
with consumer report...
00:16:01.46\00:16:03.12
Kelley Blue Book... you say,
00:16:03.19\00:16:04.53
"Well, I can buy it for this,"
you're showing the guy that,
00:16:04.56\00:16:07.03
True Book... True
Auto... I can buy it for that...
00:16:07.06\00:16:10.73
now that puts him
again on the defense,
00:16:10.77\00:16:14.24
so then you can
get a better price
00:16:14.27\00:16:16.34
and then once he
gives you that price,
00:16:16.37\00:16:18.57
hold on a little
bit more and say,
00:16:18.61\00:16:20.74
you need a better
price because remember,
00:16:20.78\00:16:24.71
this is a negotiation
00:16:24.75\00:16:27.08
and the person that
sticks to their price
00:16:27.12\00:16:30.05
or sticks to their
guns, usually can win
00:16:30.09\00:16:32.95
but at the end... the
negotiation must have a
00:16:32.99\00:16:37.09
win-win situation...
so... if you wanted 5,000
00:16:37.13\00:16:41.16
he can't move down to 5,000
00:16:41.20\00:16:42.86
but he was able to come
down to 3,000... you've won.
00:16:42.90\00:16:46.80
you got the car at a better
price than you would have gotten
00:16:46.84\00:16:50.41
if you walked in there
and didn't say one word,
00:16:50.44\00:16:52.04
you would have
paid the full price
00:16:52.07\00:16:53.91
so that's one of
the things you must do
00:16:53.94\00:16:56.01
because remember,
it's negotiation...
00:16:56.04\00:16:57.88
like we negotiate with
our kids, it's the same thing
00:16:57.91\00:17:00.35
but it's just a guy
behind the desk with a tie on
00:17:00.38\00:17:02.78
trying to sell you a
car... just remember that.
00:17:02.82\00:17:05.15
Right, right...
so you go in there
00:17:05.19\00:17:09.09
and you take the
car for a test drive,
00:17:09.12\00:17:12.59
now, if it's a used car,
00:17:12.63\00:17:14.40
how do you know that
it's not like, a lemon?
00:17:14.43\00:17:19.50
If you drive it
and it seems fine,
00:17:19.53\00:17:22.10
you don't hear any
noises or anything,
00:17:22.17\00:17:24.87
how can you...
what's the best way...
00:17:24.91\00:17:27.58
to avoid getting a lemon?
00:17:27.61\00:17:29.71
Go for a test drive,
take it through the paces,
00:17:29.74\00:17:34.48
put the brakes
on hard, steer hard,
00:17:34.55\00:17:37.35
go over bumps,
listen to everything,
00:17:37.39\00:17:39.85
roll the windows up and
down, open the doors, the trunk,
00:17:39.89\00:17:42.66
everything... and then
the last thing you want to do
00:17:42.69\00:17:45.39
is... ask them to bring the
car to the back of the garage
00:17:45.43\00:17:49.13
and put it up on the lift and
let you look underneath them.
00:17:49.16\00:17:52.87
And what am I looking for?
00:17:52.90\00:17:54.24
Doesn't matter... you're
just looking out for rust
00:17:54.27\00:17:56.27
or anything unusual,
00:17:56.30\00:17:57.64
this is the part where
you got to become an actor,
00:17:57.67\00:17:59.54
act like you know
what you're doing.
00:17:59.57\00:18:01.54
But if you do that...
00:18:01.58\00:18:04.45
that shows them that you're
concerned with the vehicle,
00:18:04.48\00:18:07.48
remember, it's all a game here,
00:18:07.52\00:18:09.62
you're trying to
get the best deal
00:18:09.65\00:18:11.69
and they're trying to
sell for the most that they can
00:18:11.72\00:18:14.36
and when you bring the
car back to the garage,
00:18:14.42\00:18:16.99
you got it up in the air,
the guy is thinking about,
00:18:17.03\00:18:19.56
"Oh, she might see
this under there...
00:18:19.59\00:18:21.43
oh... I don't know... "
00:18:21.46\00:18:22.80
now, he's going
to come back and go,
00:18:22.83\00:18:24.47
"Okay, well, we'll do a deal,
we'll do it for that price"
00:18:24.50\00:18:26.60
because he doesn't
want to continue going on
00:18:26.63\00:18:29.04
because you're
taking him through the paces
00:18:29.10\00:18:31.37
but you make them
work for his money,
00:18:31.41\00:18:34.08
that's what you're doing,
00:18:34.11\00:18:35.78
you have every right to
have the vehicle inspected
00:18:35.81\00:18:39.51
by another
dealership but you, of course,
00:18:39.55\00:18:42.18
you have to pay for it
00:18:42.22\00:18:43.99
or you have to pay for
the car, bring it back,
00:18:44.02\00:18:46.02
there are so many
things that go into it,
00:18:46.05\00:18:47.39
so have them bring it
to the back of the garage,
00:18:47.42\00:18:49.39
put it up in the air and
let you look underneath of it,
00:18:49.42\00:18:52.06
I mean, you can see if
it's got brand-new tires,
00:18:52.09\00:18:54.06
you can see if
it got bald tires,
00:18:54.10\00:18:56.00
you can see if
things are leaking,
00:18:56.06\00:18:57.90
if you see
something leaking down,
00:18:57.93\00:18:59.73
you know that
there's something wrong.
00:18:59.77\00:19:01.44
Right, right, that's good.
00:19:01.50\00:19:02.84
I mean... obvious things,
you don't have to be afraid
00:19:02.90\00:19:05.94
the car is not
going to fall on you
00:19:05.97\00:19:07.48
when you have it up in the air,
00:19:07.51\00:19:09.41
so make them
work for their money
00:19:09.44\00:19:11.28
and that's how you're
going to avoid being ripped off
00:19:11.31\00:19:13.55
and get the
best price available.
00:19:13.58\00:19:14.98
That's good... that's good...
00:19:15.02\00:19:16.42
what would you say are
the five biggest mistakes
00:19:16.48\00:19:19.92
that women or men make
00:19:19.95\00:19:22.56
when they're
either going for a repair
00:19:22.59\00:19:24.86
or going to purchase a car?
00:19:24.89\00:19:28.56
Not asking any questions.
00:19:28.60\00:19:30.07
Okay, that's the first
one, not asking any questions.
00:19:30.10\00:19:34.37
Not asking any questions.
00:19:34.40\00:19:35.87
Unpack that a little bit for us.
00:19:35.90\00:19:37.41
"What are you going to do,
how are you going to do it,
00:19:37.44\00:19:42.74
how long it's going to take,
00:19:42.78\00:19:44.11
when do you expect
to have my car back
00:19:44.15\00:19:46.15
and are you going
to keep me informed?"
00:19:46.18\00:19:48.32
Going through all those things,
00:19:48.35\00:19:49.75
making sure that you're
getting your money's worth.
00:19:49.78\00:19:52.89
Second, "Do you
provide any transportation?
00:19:52.92\00:19:55.89
Do you give loaner cars,
do you have rental cars?"
00:19:55.92\00:19:59.36
third...
00:19:59.39\00:20:00.73
Let me go back
to that for a second
00:20:00.76\00:20:02.70
because that's a good one
00:20:02.73\00:20:04.07
because a lot of
times, you know, like,
00:20:04.10\00:20:06.53
you might have damaged your car
00:20:06.57\00:20:09.97
in an accident or
something and some places
00:20:10.01\00:20:14.28
would give you loaners, right?
00:20:14.31\00:20:16.31
While they're
repairing your car,
00:20:16.34\00:20:18.31
they'll give you a
loaner and other places don't,
00:20:18.35\00:20:21.25
so this is... this is
an important thing to ask
00:20:21.28\00:20:24.15
because some
people don't even know
00:20:24.19\00:20:25.52
that you can get a loaner.
00:20:25.55\00:20:26.99
Right... yeah if you
can... it saves you money,
00:20:27.02\00:20:29.92
the average rental car is
what, 30 dollars or 40 dollars?
00:20:29.96\00:20:32.89
So that saves you
a couple of dollars
00:20:32.93\00:20:35.33
I want you also
to make sure you ask,
00:20:35.36\00:20:37.47
"What is the
warranty of the repair?"
00:20:37.50\00:20:39.40
So that if you do... we're
going to use "brakes" again,
00:20:39.43\00:20:42.14
"If you do my brakes,
what is the warranty?"
00:20:42.17\00:20:44.87
12 months... 12,000 miles...
how long am I covered for?
00:20:44.94\00:20:50.51
If I come... do I hear a
squeak I bring it back...
00:20:50.55\00:20:52.95
do I pay nothing
out of my pocket,
00:20:52.98\00:20:54.65
do you take care of it for me?
00:20:54.68\00:20:56.28
Can I go to another
place and have it fixed?
00:20:56.32\00:20:58.65
If you went to a Big-Box Garage,
00:20:58.69\00:21:00.69
so, you want to know that,
you want to know the warranty,
00:21:00.72\00:21:04.33
you want to know the warranty
of the work that is being done,
00:21:04.36\00:21:07.63
you don't want to
pay for the work twice,
00:21:07.66\00:21:09.46
you don't want
to pay for it twice.
00:21:09.50\00:21:12.40
That's right, I've
heard stories of people who
00:21:12.43\00:21:16.34
take their car in
and it's supposedly fixed
00:21:16.37\00:21:19.91
and they take it out
and they start driving it
00:21:19.94\00:21:23.11
and the same thing
happens right away again...
00:21:23.14\00:21:26.55
so it looks like it
was never really fixed
00:21:26.58\00:21:29.75
so you're saying,
check to see if there is
00:21:29.78\00:21:32.92
some kind of guarantee
or warranty on their work.
00:21:32.95\00:21:36.69
Absolutely, you want
to make sure of that.
00:21:36.73\00:21:38.93
Do most garages do that,
00:21:38.96\00:21:40.30
do they give a
warranty on their work?
00:21:40.33\00:21:43.40
Yes, they do... but
Small-Box Garages...
00:21:43.43\00:21:45.97
their warranty is smaller
00:21:46.00\00:21:47.54
and the Big-Box Garages,
their warranty is bigger,
00:21:47.57\00:21:50.54
some manufacturers are there...
00:21:50.57\00:21:52.17
are giving two years,
00:21:52.21\00:21:53.78
24,000 miles on the work that
they have done at their garages
00:21:53.81\00:21:57.81
and the Small-Box Garages,
00:21:57.85\00:21:59.71
they're usually, sometimes
they give 30 to 60 days,
00:21:59.78\00:22:01.82
remember, they don't
have the same network
00:22:01.85\00:22:03.75
because they're
usually independently owned...
00:22:03.79\00:22:05.65
so, you got to go back to them,
00:22:05.69\00:22:08.02
sometimes you
have to pay the labor,
00:22:08.06\00:22:09.42
sometimes you
have to pay the parts,
00:22:09.46\00:22:10.79
that's why you need to find out,
exactly what is your warranty
00:22:10.83\00:22:14.03
so if you put a brand-new
part in it and it fails,
00:22:14.06\00:22:17.07
do you have to pay
for that if the part fails
00:22:17.10\00:22:19.47
and he has to do it again?
00:22:19.50\00:22:20.84
That's not right but
you need to know upfront.
00:22:20.87\00:22:23.91
Another thing they
need to know is to make sure
00:22:23.94\00:22:27.04
that you are able to go
for a ride with the technician
00:22:27.08\00:22:31.78
when they're
working on your car,
00:22:31.81\00:22:33.92
what I mean by that...
if you go in there and say
00:22:33.95\00:22:35.65
that you're hearing
a noise in the back,
00:22:35.68\00:22:37.02
can somebody go out with you
00:22:37.05\00:22:38.69
so you can
demonstrate it to them
00:22:38.72\00:22:40.06
so they know the
right problem to fix.
00:22:40.09\00:22:42.49
They're not fixing
a problem in the front
00:22:42.52\00:22:44.43
when you say the
noise is in the back,
00:22:44.46\00:22:46.29
confirm the noise...
confirm what's wrong...
00:22:46.33\00:22:49.63
Anthony, that is so good because
00:22:49.66\00:22:52.67
you can go in and you can say,
00:22:52.70\00:22:55.64
"I've got this
noise up in the front... "
00:22:55.67\00:22:57.91
and then you come
to pick the car up
00:22:57.94\00:23:00.58
and they've done something else,
00:23:00.61\00:23:02.38
they haven't even
fixed the noise in the front,
00:23:02.44\00:23:04.11
they fixed
something going on in the back
00:23:04.15\00:23:05.71
so you're
saying, "When you go in,
00:23:05.75\00:23:08.12
you let a Tech experience...
00:23:08.18\00:23:11.92
you show them just
where the problem is
00:23:11.95\00:23:14.99
so that they know what to fix. "
00:23:15.02\00:23:16.42
Right, you out with him and say,
"Can we go out on a test drive
00:23:16.46\00:23:19.96
before I drop my car off,
00:23:20.00\00:23:21.56
I want you to
experience the noise,
00:23:21.60\00:23:23.40
I don't want it going to
two or three different people
00:23:23.43\00:23:25.90
miles or... experience
00:23:25.93\00:23:28.30
because they might
lose it in translation,
00:23:28.34\00:23:30.14
so let's go out for
a couple of minutes.
00:23:30.17\00:23:31.87
Now, when you come
back, you want to go out again
00:23:31.94\00:23:35.14
with that Technician and
make sure the noise is gone.
00:23:35.21\00:23:38.38
Hmmm... so you
want to make sure...
00:23:38.41\00:23:40.65
you want to go
out with the same...
00:23:40.68\00:23:42.68
with the person
that worked on your car
00:23:42.72\00:23:44.62
that you told the problem
to... you want to make sure
00:23:44.65\00:23:48.02
that you go back
out with him so that
00:23:48.06\00:23:50.33
you know and they know that
that problem has been fixed,
00:23:50.36\00:23:53.66
they know that you know...
00:23:53.70\00:23:55.03
whether or not the
problem has been fixed.
00:23:55.06\00:23:56.46
Yeah, right, absolutely
and then we can go from there,
00:23:56.50\00:23:58.63
so then we can deal with
00:23:58.67\00:24:00.14
what we said at the
beginning of the conversation,
00:24:00.17\00:24:02.87
the Laundry List... we
can deal with that later
00:24:02.90\00:24:05.47
but now my problem is
fixed that I came in for
00:24:05.51\00:24:08.18
and that's the main
thing, what I told you before,
00:24:08.21\00:24:10.78
the safety-related items
first, do what you came in for,
00:24:10.81\00:24:15.02
don't let them sell you
a whole lot of other things
00:24:15.05\00:24:17.15
that you didn't come in for,
00:24:17.19\00:24:18.52
let me fix this problem and
then we'll work on the other
00:24:18.55\00:24:21.89
what I call,
maintenance service items later.
00:24:21.92\00:24:25.69
Oh that's good,
that's really, really good
00:24:25.73\00:24:29.40
where are... that
you've seen the biggest issues
00:24:29.43\00:24:35.27
that people come to you about?
00:24:35.30\00:24:36.91
Like, when people
need your advocacy,
00:24:36.94\00:24:39.67
what are some of
the... the things,
00:24:39.71\00:24:41.84
the problems that
they bring to you?
00:24:41.88\00:24:43.91
They bring me a lot of problems
dealing with transmissions,
00:24:43.95\00:24:47.45
electronic problems
00:24:47.48\00:24:49.48
and most of all
what they bring me
00:24:49.52\00:24:51.32
is... they're not being heard,
00:24:51.35\00:24:53.12
they want to know,
"How can I make this person
00:24:53.15\00:24:55.69
understand what I need to have
done and charge me fairly. "
00:24:55.72\00:24:59.23
They want to know that,
00:24:59.26\00:25:00.60
that's mostly
what they want to know.
00:25:00.63\00:25:02.06
"Why they're not
listening to me?"
00:25:02.10\00:25:03.50
I get a lot of that,
00:25:03.53\00:25:04.87
"Why did they fix something
that I didn't want repaired?
00:25:04.90\00:25:06.97
I didn't want that repaired...
" just like you said,
00:25:07.00\00:25:09.44
you went in for a
noise in the back,
00:25:09.47\00:25:11.37
they fixed
something in the front...
00:25:11.41\00:25:13.27
you still got the
noise... you're agitated now
00:25:13.31\00:25:15.68
because that wasn't the noise,
there was no clarification
00:25:15.74\00:25:18.91
so the main thing you
need now is communication
00:25:18.95\00:25:21.85
and a lot of
people want to know,
00:25:21.88\00:25:23.55
"How can I communicate
to the people that's working
00:25:23.59\00:25:26.12
on your car... to fix it right?"
00:25:26.15\00:25:28.86
Give him all the
details that you can.
00:25:28.89\00:25:30.73
Tell them when
the problem happens...
00:25:30.79\00:25:32.73
in the morning,
whenever you stop...
00:25:32.79\00:25:34.66
what day... you know,
give them all the information
00:25:34.70\00:25:37.37
like you're
talking to a girlfriend,
00:25:37.43\00:25:39.03
tell them everything
that's going on with your car
00:25:39.07\00:25:41.14
and then, let them write it down
00:25:41.17\00:25:43.07
and then tell them
to read it back to you,
00:25:43.10\00:25:45.41
so you can make sure...
00:25:45.44\00:25:46.78
they're fixing
your car correctly.
00:25:46.81\00:25:48.14
That's good, see... you're
giving such great information
00:25:48.18\00:25:52.81
and I know our
Viewers appreciate it
00:25:52.85\00:25:55.08
because there's so
much that we don't know
00:25:55.12\00:25:57.15
about this, it just cannot...
00:25:57.19\00:25:58.52
you know, it's
another world for some of us,
00:25:58.55\00:26:01.59
we just don't
really deal with all this
00:26:01.62\00:26:03.99
so we're so glad to
have you to share that.
00:26:04.03\00:26:06.49
What's the closing
thought that you would give
00:26:06.56\00:26:09.00
to a Viewer and
also, let us know
00:26:09.03\00:26:11.27
how to reach you,
what's your website?
00:26:11.30\00:26:14.50
My website is
CarCareDefender. com
00:26:14.54\00:26:17.71
CarCareDefender. com
00:26:17.74\00:26:19.71
one of my closing
remarks I want to say to you,
00:26:19.74\00:26:21.88
when you're dealing
with the car dealerships,
00:26:21.91\00:26:23.98
Big-Box... Small-Box...
00:26:24.01\00:26:25.71
make sure they explain
it to you in layman's terms,
00:26:25.75\00:26:27.92
layman's terms...
that you can understand it,
00:26:27.98\00:26:30.42
make sure that they're polite
00:26:30.45\00:26:32.19
and they treat
you and respect you
00:26:32.22\00:26:34.59
and do not...
do not downgrade...
00:26:34.62\00:26:36.93
they'll talk down to
you... demand respect from them
00:26:36.99\00:26:40.03
because you are
paying them to work for you,
00:26:40.06\00:26:42.16
this... you remember that...
when you're going into a garage,
00:26:42.23\00:26:45.40
you are contracting
them to work for you,
00:26:45.43\00:26:48.00
if that same guy
came to your house
00:26:48.04\00:26:50.04
to work on a door and
he didn't do it right,
00:26:50.07\00:26:52.17
you would tell...
he had to do it over,
00:26:52.21\00:26:53.98
"You didn't do it right
00:26:54.01\00:26:55.44
and I'm not going to pay
you till you do it right. "
00:26:55.48\00:26:57.01
You got to use
that same philosophy
00:26:57.05\00:26:58.58
when you're
dealing with the people
00:26:58.61\00:27:00.15
that are working on your car,
00:27:00.18\00:27:01.52
if they don't do it
right, hold them accountable
00:27:01.55\00:27:04.39
to make sure it's right
00:27:04.42\00:27:06.02
because it's your
life and your family
00:27:06.05\00:27:07.96
when you're
driving in your automobile,
00:27:07.99\00:27:10.76
that's nothing to
joke with... so...
00:27:10.79\00:27:13.50
That's right...
00:27:13.53\00:27:14.86
Nothing to be played
with so you want them
00:27:14.90\00:27:17.30
to be accountable and
make sure that they are
00:27:17.33\00:27:19.83
if they're not, call me and I'll
get in their case... for you!
00:27:19.90\00:27:23.71
Thank you Anthony, we
really appreciate you,
00:27:23.74\00:27:30.25
thank you so
much, our time is up,
00:27:30.28\00:27:32.01
you have been a
wonderful guest as usual
00:27:32.05\00:27:34.65
and we're going to
have you back again
00:27:34.68\00:27:37.22
because, I just feel
like you have information
00:27:37.25\00:27:40.29
that our Viewers need to know
00:27:40.36\00:27:41.82
as we continue
down this life path,
00:27:41.86\00:27:44.86
God expects us
to be good stewards
00:27:44.89\00:27:47.43
so thank you so
much for being with us
00:27:47.50\00:27:49.46
and we're going to
have you back again.
00:27:49.50\00:27:52.30
Again, God expects
us to be good stewards
00:27:52.33\00:27:54.74
of the funds that's
He's entrusted to us
00:27:54.80\00:27:57.14
so, we should avoid
paying more than what's fair,
00:27:57.17\00:28:00.24
thank you for joining us...
00:28:00.28\00:28:02.21
join us next time
00:28:02.24\00:28:03.58
because it just wouldn't
be the same without you.
00:28:03.61\00:28:05.41