Do you need to know how to avoid
car-repair scams and rip offs?
00:00:01.33\00:00:04.57
Stay tuned to
meet the Car Care King.
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My name is Yvonne Lewis
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and you're
watching Urban Report.
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Hello and
welcome to Urban Report.
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My guest today is Anthony Elder
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also known as
the "Car Care King. "
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Anthony has more than
25 years of experience
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in the automobile industry,
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he is going to share
some facts on Car Maintenance
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and just how to
avoid being ripped off.
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Welcome to Urban Report Anthony.
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Thank you Yvonne,
I'm glad to be here
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I'm so happy to be here,
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I want to give your
clients and your listeners
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some information that
they've never heard before
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in a way that they
can understand and use
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the next time they bring their
car into the shop for repair.
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Oh, that's awesome,
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I had started to get my
son to do this interview
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and then I thought...
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and he said, "Mom, maybe
you should do it as a woman"
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because I really don't know
about car maintenance and repair
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I mean, I just
will go, take my car in
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and let it get
repaired or whatever,
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that's what I used to do
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but I'm so glad we have you on
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because you're
going to let us know
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how to avoid being ripped
off, especially people like me
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who don't know
anything about cars
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who just... you
know... when you get that car,
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taking care of it,
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you go in and you
think one thing is wrong
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and then you find out there are
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ten things that they
wanted to charge you for,
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so, let's just
kind of go down the list
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and tell us what
happens when people go into...
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a lot of... some of
those that are unscrupulous,
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we're not saying that all
mechanics are... by any means,
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but some
mechanics are unscrupulous
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and they want to take
advantage of people like me
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who don't know
anything about cars,
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tell us about that, Anthony,
and how prevalent that is today.
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Well, that is prevalent
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especially with the
female drivers in the street
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they take advantage of
you and also males too...
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they take
advantage of anybody they can
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they're out to earn a living
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or to take your money
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and "not knowing"
causes exactly what's going on
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before you bring
your car in to the shop,
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if you're brining your
car in for a check-in tonight,
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because you had a
concern with that,
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then go research that,
you can go to many places
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where they'll
read your car for you
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and give you the
quote for a check-in tonight
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for no charge... at
all... Advance Auto does it,
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Auto parts in Department
Stores across the Country do it,
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they go in and give you a code,
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and once you have that code,
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you can take it,
go on the computer
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to a place
called enginecodes. com,
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put that code in,
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and it will let you know
what's going on with the car,
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so when you bring
your car into the shop,
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you got a
little more ammunition,
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you're not going in blindfolded.
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Okay, okay, wait,
wait, before you...
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that's some juicy...
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that's some juicy information
right there, okay, so,
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let's stop for a second
and go back through that,
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so, I see my "check
engine" light on... in my car,
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so, I take the car then...
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instead of taking it
immediately to the mechanic,
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I go somewhere
where I can get a code,
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explain than again,
and what am I doing?
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You can go to
Car Advance Auto...
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or auto parts stores,
they have Code Readers there
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that you can hook
up to the computer
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of your vehicle
called the OBD tool
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and it could
read the code for you
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and they do it at no
charge, now you have ammunition,
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use your misfire...
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I don't want to give you
too much technical information,
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but let me say this though,
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if the "check
engine" light is on solid...
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you have time to
make an appointment
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and go to... I call
it... "Big Box Garage"
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that's your Dealership,
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or small box garage,
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that's your Mom and
Pop and the little places.
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if the "check
engine" light is flashing,
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you have no time,
pull over, stop the car,
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call a tow truck,
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you're having a
severe problem with the car,
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if you continue
to drive the car,
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with a flashing
"check engine" light,
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you have a severe
problem with your vehicle
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and causes more
damage, costs you more money,
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those are the two
things they put in vehicles
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so you would know when
to make the appointment
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and when to stop.
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Oh! that's some
good information...
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that's really
good, okay, so... so...
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I go to some place
like an Auto part store
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or some place and
they'll give me...
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they'll look up the
code, they'll give me the code
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and it will be a
diagnostic evaluation
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of what's going on with the
car under that code, correct?
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Right... right... that
code also references into
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another category,
that's what I'm talking about
00:05:02.73\00:05:05.70
enginecode. com,
you'll have to go there
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PO301
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means there is a
misfire on Cylinder one.
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So, that means that
either spark plug, wire,
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injector, is having a problem
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on that cylinder or
it's not getting fueled
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now you have information,
okay, so you go to your garage,
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they give you a diagnosis,
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and this is why I
like people to make sure
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that they do this a 100
percent right every time,
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when you have a diagnosis
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there's the dollar
amount that you want to spend
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if they tell you
the diagnosis is a $125,
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that's where they have to
stop, not to do anything else
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or any more repairs unless
you give them authorization
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so if you go in
there and you say,
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"I'd like to get
my car's diagnosis
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because I have a
check-in tonight,"
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they go ahead
and do the diagnosis,
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and then later on
they call you back and say,
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"Ms. Lewis, we did a diagnosis
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and we found that
your radiator is leaking. "
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Radiator? that's as
though a buzz goes on...
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radiator is leaking,
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how is the radiator leaking
when I have a code information
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saying I got a
misfire on Cylinder One?"
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Right, in my engine right?
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On my engine...
so... that's a problem...
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so you know they either
don't know how to work on cars,
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or they're
trying to rip you off,
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so that's what I mean by getting
a little bit of information
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now, if you go in there
and the guy says to you,
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"Mrs. Lewis, we found
that your spark plug was broken
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and you need to
replace your spark plug,"
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now you say, "Wow!
he's right on target"
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because you
already had the information
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from your free diagnosis at
Advance Auto or Auto parts store
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so now you know that he's
telling you the truth, okay
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so you can go ahead
and get that repaired,
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but now you need to know
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how much it's going
to cost to repair it
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because you just don't
take the diagnosis only
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so he says the
repair is going to cost you,
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let's use a
round number, a $175,
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now if you think that's a
little high, do some research...
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call another
garage and call them up...
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what type of car do
you drive Mrs. Lewis,
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what kind of car do you drive?
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A Chrysler 200.
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A Chrysler 200... call
another Chrysler dealership
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or another Big Box Garage and
find out how much they charge
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for replacing a spark
plug on a Chrysler 200
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or whatever the issue you have,
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now you're getting a little
information that you can use
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and go back to him and
say, "I made a couple of calls,
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and I found out
$175 is a great price,
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so I'm going to go
ahead and let you do it
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but now I'm going to hit
you with a Car Care Defender,
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that's me, discount...
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You say, "Can I get a
discount of 20 percent?"
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Yvonne: laughing... I love it...
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now you going to put
him on to work... defense...
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he says, "Wow!
she did her research
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she knows more than I expected,
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now she came back and
she wanted a discount,"
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now he has two choices here,
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he can either say, "I
can't give you a discount,"
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okay... or he can say,
"I'll give you a discount
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but I can't give you 20
percent, I can give you 15... "
00:08:06.78\00:08:09.35
so you take the 15...
00:08:09.38\00:08:10.82
but he does not want
to lose your business,
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you're already there and
having your car worked on,
00:08:13.52\00:08:16.19
he already knows that
you went to another garage
00:08:16.22\00:08:18.73
or called someone to see if
they could do the job for you,
00:08:18.79\00:08:22.20
so you might leave
there and go somewhere else
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he doesn't want to lose
money that's in the house,
00:08:24.50\00:08:26.43
so most likely, a
100 percent of the time,
00:08:26.47\00:08:28.77
they would do the deal.
00:08:28.80\00:08:30.14
Oh, this is some
good... good information
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I know our Viewers
are going to love this,
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okay, so, we got the diagnosis,
we got them telling us
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just what needs to be done,
you got the discount perhaps,
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if you could get the discount,
00:08:44.85\00:08:46.86
now, I think you also mentioned
00:08:46.89\00:08:48.86
in some correspondence to me
00:08:48.89\00:08:50.83
that it's
important to get an estimate
00:08:50.86\00:08:53.50
let's talk about
that, a written estimate...
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why is that important?
00:08:55.90\00:08:57.23
Because a written
estimate keeps them legally...
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at what they can do...
00:09:02.04\00:09:03.77
if they gave you
an estimate of $500
00:09:03.84\00:09:06.17
for doing whatever
job they're going to do,
00:09:06.21\00:09:08.91
brakes, hoses, light
bulbs, whatever it is,
00:09:08.94\00:09:11.55
and they call you back and say,
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"Well, that's going to be $700,
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and we already did it
without you okaying it,"
00:09:16.15\00:09:18.62
then they're not supposed
to take care of that either..
00:09:18.65\00:09:21.59
because they didn't get
the authorization from you.
00:09:21.62\00:09:24.49
so that's why you always
need to have a written estimate
00:09:24.53\00:09:27.40
and plus if you have
to go to the Court of Law
00:09:27.46\00:09:28.76
you can go and show them,
"I signed for $500 not $700"
00:09:28.80\00:09:33.67
so that gives you a
legal leg to stand on
00:09:33.74\00:09:36.71
also, if something
happens while your car is there,
00:09:36.74\00:09:39.21
you have evidence
that your car was there,
00:09:39.24\00:09:41.11
you might never
know what might happen
00:09:41.18\00:09:42.98
when you go to
these places, then...
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something could have
happened, unforeseen...
00:09:44.38\00:09:46.11
so you want to make
sure that your car was there,
00:09:46.15\00:09:49.05
also, it gives a time
of when your car was there,
00:09:49.08\00:09:51.82
and like I said,
00:09:51.89\00:09:53.22
when you bring cars
into different dealerships,
00:09:53.25\00:09:54.92
Big Box or Small
Box Repair Facility,
00:09:54.96\00:09:57.66
always leave one key... do
not leave any of your other keys
00:09:57.69\00:10:01.33
that you have to your vehicle,
00:10:01.40\00:10:03.16
like your house
keys, your office keys,
00:10:03.20\00:10:05.63
I don't believe in
that, just leave one key
00:10:05.67\00:10:08.04
keep yourself safe,
00:10:08.10\00:10:09.44
I'm not saying everybody
is unscrupulous or going crazy
00:10:09.47\00:10:12.71
but I like...
00:10:12.74\00:10:14.08
an ounce of prevention is
better than a pound of cure.
00:10:14.14\00:10:16.04
Absolutely, I
think that's very wise,
00:10:16.08\00:10:18.85
so you just
leave that car key...
00:10:18.88\00:10:21.52
that one key
there and no other keys.
00:10:21.55\00:10:24.15
Because you got
to think about this,
00:10:24.19\00:10:26.19
they have your Registration,
inside your glove compartment
00:10:26.22\00:10:29.59
they know where you live,
00:10:29.62\00:10:30.96
that's a good idea
to only leave one key...
00:10:30.99\00:10:36.06
that's one of the... best advice
I could give people out there,
00:10:36.10\00:10:39.00
but also, when you're
doing these estimates,
00:10:39.03\00:10:41.40
make sure they tell you
what they're going to do
00:10:41.47\00:10:43.84
and how they're going to do it,
00:10:43.87\00:10:45.21
and what benefit
it's going to be for you.
00:10:45.24\00:10:47.21
What I mean by that is, the
car tells you what it needs,
00:10:47.24\00:10:50.58
if you're having
an electrical problem,
00:10:50.61\00:10:52.68
there's no
warning, it just happens,
00:10:52.71\00:10:54.78
electrical... just happens,
00:10:54.82\00:10:56.15
if you're having a
mechanical problem,
00:10:56.18\00:10:59.02
there's a
warning... noise, grinding,
00:10:59.05\00:11:01.76
some type of sound,
vibration, anything,
00:11:01.79\00:11:04.36
so it gives a little warning
00:11:04.43\00:11:05.76
so you have time
to get that repaired,
00:11:05.79\00:11:08.20
electrical, there's no
warning, it just happens,
00:11:08.23\00:11:10.87
battery... just goes bad,
00:11:10.93\00:11:12.30
starter... just goes bad,
00:11:12.33\00:11:13.70
the windows stop
working... just goes bad,
00:11:13.74\00:11:15.80
so you're at their
mercy when those happen,
00:11:15.84\00:11:18.11
but be prepared to
understand what's going on,
00:11:18.14\00:11:20.38
do your research,
00:11:20.44\00:11:22.11
there's a wonderful website
out there called RepairPal. com
00:11:22.14\00:11:26.58
free to use,
00:11:26.61\00:11:27.95
when you put your
car information in,
00:11:27.98\00:11:30.55
your zip code and what
repair you're looking for,
00:11:30.59\00:11:33.25
it will give you the
lowest and the highest price
00:11:33.32\00:11:35.92
for that repair in your zip code
00:11:35.96\00:11:38.23
and then you have
some more information.
00:11:38.26\00:11:40.56
What's that website again?
00:11:40.66\00:11:41.96
RepairPal. com
00:11:42.00\00:11:43.90
RepairPal.
com... and it's free...
00:11:43.93\00:11:46.53
it's free, it's awesome.
00:11:46.60\00:11:48.40
And you just go on
there and you can find out...
00:11:48.44\00:11:51.31
you put your zip code in
00:11:51.34\00:11:52.67
and you can find
out what the closest,
00:11:52.71\00:11:55.58
what the cheapest,
the most economical...
00:11:55.61\00:11:58.08
Cheapest to the
high... for that repair
00:11:58.11\00:12:00.62
so you would go in, you
have a Chrysler 200, 2013
00:12:00.65\00:12:04.92
you go in, put that in,
00:12:04.95\00:12:06.42
put in your zip code,
and then put in the repair,
00:12:06.45\00:12:10.73
front brakes, rear brakes,
transmission, this service,
00:12:10.76\00:12:13.50
and click on it
and get an estimate
00:12:13.53\00:12:15.33
it will give you a dial,
00:12:15.36\00:12:16.73
from the
lowest... to the highest...
00:12:16.77\00:12:18.97
then also, it gives
dealerships that it recommends,
00:12:19.00\00:12:22.07
repair garages
that it recommends
00:12:22.14\00:12:24.27
but now you have ammunition,
00:12:24.31\00:12:26.21
if you know that
you got an estimate
00:12:26.24\00:12:27.98
you're towards the high side,
00:12:28.01\00:12:29.34
you know the guy is
probably ripping you off,
00:12:29.38\00:12:31.95
if you're dead in the middle,
00:12:31.98\00:12:33.52
you know he has to make a profit
or a living, so that's okay,
00:12:33.58\00:12:36.85
and if it's on the lower side,
00:12:36.89\00:12:38.49
you know that's a great
place to do business with,
00:12:38.52\00:12:40.92
because they're fair and honest
00:12:40.96\00:12:42.76
and they want to
take care of you.
00:12:42.82\00:12:44.29
I like to
compare the car business
00:12:44.33\00:12:47.86
with the medical business,
00:12:47.86\00:12:49.53
I hope that there
are no doctors out there
00:12:49.56\00:12:50.90
to get upset or anything,
00:12:50.93\00:12:52.27
but I just want to
compare these two for a second.
00:12:52.30\00:12:54.94
I compare the hospitals
being your Big Box Garage,
00:12:54.97\00:12:57.97
Big Dealership,
00:12:58.01\00:12:59.34
I compare the immediate care,
the outsource doctors, you know,
00:12:59.37\00:13:04.28
quick doctors, as
your Little Garages,
00:13:04.31\00:13:07.15
your Small Garages, now...
00:13:07.22\00:13:08.98
Like an ER doctor?
00:13:09.02\00:13:10.59
ER... you go in...
and come right out, okay?
00:13:10.62\00:13:14.76
So, now, the doctors
are compared to mechanics
00:13:14.79\00:13:18.13
they both use tools,
they operate on the vehicle,
00:13:18.16\00:13:21.46
they operate on humans,
00:13:21.50\00:13:23.03
they take care of the
same thing with the car,
00:13:23.06\00:13:25.47
but doctors and
hospitals are regulated
00:13:25.50\00:13:28.54
by how much they get
paid by an insurance company
00:13:28.57\00:13:31.44
right... if you have insurance,
00:13:31.47\00:13:34.04
they say, "You
can't overcharge for that,
00:13:34.08\00:13:35.88
we're not going to
give you that much money,"
00:13:35.91\00:13:37.65
In the car business,
00:13:37.71\00:13:40.08
once you're out of
warranty of your vehicle,
00:13:40.12\00:13:42.22
who is regulating how
much they're charging you?
00:13:42.25\00:13:44.32
Hmmm...
00:13:44.35\00:13:45.99
So you would have to be careful
00:13:46.02\00:13:48.16
that you're not
getting ripped off
00:13:48.19\00:13:50.29
and do your research...
00:13:50.33\00:13:52.06
do your research,
00:13:52.09\00:13:54.93
if you have a
problem or question at all,
00:13:54.96\00:13:57.00
you can contact me and my e-mail
at carcaredefender@gmail. com
00:13:57.03\00:14:02.50
or on my
Twitter, at ccaredefender.
00:14:02.54\00:14:05.91
I'll repeat again
for you, nice and slow,
00:14:05.94\00:14:08.31
CarCareDefender@gmail.
com or ccaredefender@twitter
00:14:08.34\00:14:15.32
now, repair. com will help you
00:14:15.35\00:14:18.72
also, cars. com
has a service page on
00:14:18.75\00:14:21.69
that lets you know if
you're getting ripped off
00:14:21.72\00:14:23.43
when you're
having your car serviced,
00:14:23.46\00:14:24.79
these are available
to you free of charge,
00:14:24.83\00:14:27.40
you only got to take a
couple of minutes to do it,
00:14:27.40\00:14:30.43
we compare shop for everything,
TVs, furniture, clothes,
00:14:30.47\00:14:34.97
why can't we compare shop
for having our cars serviced?
00:14:35.00\00:14:39.51
Absolutely, I totally agree,
00:14:39.54\00:14:42.18
I'm so thankful that
we're getting this information
00:14:42.21\00:14:45.85
because it's so
often that again...
00:14:45.88\00:14:48.75
if you don't know
better, you don't do better,
00:14:48.82\00:14:51.62
so now the
information you're giving us,
00:14:51.65\00:14:54.79
we now... are knowing better
00:14:54.82\00:14:57.39
so we can do better.
00:14:57.43\00:14:58.86
Yeah, absolutely, now,
also, I want to mention that
00:14:58.89\00:15:01.93
I had people
all over the Country
00:15:01.96\00:15:03.37
send me their invoices
00:15:03.40\00:15:04.73
of what they had with
service repairs and everything,
00:15:04.77\00:15:08.10
and I analyzed for them
00:15:08.17\00:15:09.64
and I give them a
report back to let them know
00:15:09.67\00:15:12.47
were they charged fairly
or were they overcharged.
00:15:12.51\00:15:15.24
Now, once I do that for
them, if they were overcharged,
00:15:15.28\00:15:18.95
I give them advice...
00:15:18.98\00:15:20.45
I told them they need
to find another garage
00:15:20.52\00:15:21.85
to do business with,
00:15:21.88\00:15:23.25
I have a young man that was
out of Washington, D.C. area
00:15:23.28\00:15:27.99
he brought in an
Audi into a dealership
00:15:28.06\00:15:30.53
they overcharged him $800.
00:15:30.63\00:15:34.40
Overcharged? so that
means, he paid one amount
00:15:34.46\00:15:39.77
and then on top of that $800...
00:15:39.80\00:15:41.50
The job should have
been... they charged him $1,500
00:15:41.54\00:15:45.14
to have rear brakes
done with pads and rollers
00:15:45.17\00:15:48.48
and what we call a "purge valve"
which is part of emissions
00:15:48.51\00:15:52.05
now, doing that
at the regular price
00:15:52.08\00:15:54.35
after I did my analyzation
00:15:54.38\00:15:55.75
and looked over the bill,
00:15:55.78\00:15:57.15
it should have
been $848 plus tax,
00:15:57.19\00:16:00.09
nothing wrong with
that... great price,
00:16:00.12\00:16:02.86
they're entitled
to make a profit,
00:16:02.92\00:16:05.66
but they charged him $1,500.
00:16:05.69\00:16:08.93
And how did you figure
that out, based on what?
00:16:09.00\00:16:12.73
I based it on the repair
that they did on the vehicle,
00:16:12.77\00:16:16.00
the model of the car, and
the parts that they replaced
00:16:16.04\00:16:19.24
and knowing the labor times,
00:16:19.27\00:16:20.98
because the internet has
a lot of things available,
00:16:21.01\00:16:23.65
plus I also have different
software that I can use,
00:16:23.68\00:16:26.28
now, if you're doing a
real brake job on a vehicle
00:16:26.31\00:16:29.05
and your
replacing the brake pads
00:16:29.08\00:16:31.02
which clamp down on the rotors,
00:16:31.09\00:16:32.95
and you're not
machining the rotors,
00:16:32.99\00:16:35.69
putting them on a
lathe and grinding them down,
00:16:35.72\00:16:37.06
it should take you... quicker,
00:16:37.13\00:16:38.46
the young man
replaced his brake pads,
00:16:38.49\00:16:40.73
and replaced
rotors, so basically,
00:16:40.80\00:16:43.06
he was just
swapping parts, that was it,
00:16:43.10\00:16:46.03
they charged them
for machining rotors
00:16:46.07\00:16:48.94
they didn't machine the rotors,
and it was stated in the story
00:16:48.97\00:16:53.78
and I read the story,
00:16:53.84\00:16:55.18
a lot of times, people
don't read their repair orders,
00:16:55.21\00:16:58.15
they pay and they
walk right out the store,
00:16:58.18\00:17:00.35
out of the garage and
throw it in their glove box,
00:17:00.38\00:17:03.45
that's the last
time they see it,
00:17:03.52\00:17:05.15
they throw it in the glove box,
00:17:05.19\00:17:06.59
the only time they complain is
00:17:06.65\00:17:07.99
if there's
something wrong with the car,
00:17:08.02\00:17:09.42
that wasn't fixed correctly,
but you need to look at it,
00:17:09.46\00:17:12.46
have the guy go
over the repair with you
00:17:12.49\00:17:14.66
on what they've done,
00:17:14.73\00:17:16.20
so you make sure that
you're not getting ripped off,
00:17:16.23\00:17:19.20
it happens a
lot... it happens a lot.
00:17:19.23\00:17:22.67
That is so... it's
terrible in that...
00:17:22.74\00:17:26.14
I mean, if you're a
regular working person,
00:17:26.17\00:17:29.84
you don't just have money
to just throw away like that,
00:17:29.88\00:17:32.78
his bill should have been $800
and it was almost twice that.
00:17:32.81\00:17:37.32
$1,509...
00:17:37.39\00:17:40.26
$1,500... that is so crazy,
00:17:40.29\00:17:42.86
give us some other examples
of people that you've helped
00:17:42.89\00:17:46.36
that have had these major scams
or rip-offs happen to them.
00:17:46.39\00:17:49.80
I mean, there are
so many to mention
00:17:49.83\00:17:52.53
but the way I do it is that
they send me the information,
00:17:52.57\00:17:56.60
and I design a plan for them
00:17:56.67\00:17:59.04
of how they can either get
their money back, number one,
00:17:59.07\00:18:02.71
or get a credit from the store
that they're doing business with
00:18:02.74\00:18:06.38
for the future business.
00:18:06.41\00:18:07.75
I like people to
send me any bills,
00:18:07.78\00:18:09.85
I like the estimates first,
00:18:09.88\00:18:11.62
so I can tell them
what to do before they pay,
00:18:11.65\00:18:14.19
it's always hard to
get money once you pay,
00:18:14.22\00:18:16.22
Hmmm...
00:18:16.26\00:18:17.59
so, if you can do it before,
sending your estimates in to me
00:18:17.66\00:18:21.40
in my e-mail, I'll
be glad to look at it,
00:18:21.43\00:18:24.27
because, I'm tired of you
ladies getting ripped off,
00:18:24.30\00:18:26.77
kids that are going to
college getting ripped off,
00:18:26.84\00:18:29.27
senior citizens
getting ripped off,
00:18:29.30\00:18:31.21
and nobody is saying anything,
00:18:31.24\00:18:33.14
no one's saying anything at
all, everybody's quiet... mmm...
00:18:33.17\00:18:38.08
I'm tired of that, I
need them to make noise,
00:18:38.11\00:18:42.38
my son, right now,
00:18:42.42\00:18:43.79
is going to
college in North Carolina,
00:18:43.82\00:18:45.95
and he has a car, and
he took it in for a recall,
00:18:45.99\00:18:49.39
brought it in for a recall,
00:18:49.46\00:18:51.19
and the gentleman looked
over the car, did the recall,
00:18:51.23\00:18:53.29
he told my son that he needed
$1,200 worth of work on the car,
00:18:53.33\00:18:58.90
my son calls me, he
says, "Dad, this guy is saying
00:18:58.93\00:19:04.07
$1,200 worth of work on the car,
00:19:04.14\00:19:06.57
it's only got 28,000 miles,"
00:19:06.61\00:19:10.58
I said, "Let me talk to him"
so my son puts him on the phone
00:19:10.61\00:19:12.85
and this guy goes
through his whole spiel
00:19:12.88\00:19:14.65
of everything that the
car needs to have done,
00:19:14.68\00:19:18.12
so I said to him,
00:19:18.15\00:19:19.49
"It needs a
30,000-mile service?"
00:19:19.52\00:19:22.02
He said, "Yes,"
00:19:22.06\00:19:23.39
I said, "And what's
recommended for that?"
00:19:23.46\00:19:26.09
He goes through the whole list,
00:19:26.13\00:19:27.46
I said, "Is that
in the Owner's manual,
00:19:27.50\00:19:29.06
because I don't see
that in the Owner's Manual,"
00:19:29.13\00:19:31.00
he's like, "Well,
that's what we recommend"
00:19:31.03\00:19:33.67
I said, "But the manufacturer
recommends this and that...
00:19:33.74\00:19:37.84
and you want to charge
me $540 to change my oil,
00:19:37.87\00:19:42.48
rotate my tires,
do an air filter,
00:19:42.51\00:19:45.91
that's way...
that's not stealing
00:19:45.95\00:19:49.28
that's robbing with
two guns and a mask,
00:19:49.32\00:19:51.52
so you want to charge us $1,200,
00:19:51.55\00:19:58.13
why would I buy a
new car or lease a car
00:19:58.16\00:20:00.70
I'm not going to do
a lot of maintenance?"
00:20:00.73\00:20:03.13
the guy started to get
indignant with me and upset
00:20:03.16\00:20:06.03
but I continued to
smile and say, "You know what?
00:20:06.07\00:20:08.67
I'll tell you what I will
do, just do the recall for us
00:20:08.74\00:20:12.07
and we'll come back
and make an appointment
00:20:12.11\00:20:14.24
for the other stuff,"
00:20:14.28\00:20:15.61
because I didn't want
them to hold the car hostage,
00:20:15.64\00:20:17.78
you know, they do the
scare tactics with you
00:20:17.81\00:20:19.78
when you're at these places
00:20:19.81\00:20:21.15
and you don't go
ahead and give them the okay
00:20:21.18\00:20:23.65
or authority to do the job,
they're trying to scare you,
00:20:23.69\00:20:26.29
"If you leave right
now, the tire might fall off"
00:20:26.35\00:20:28.82
and they give
you all these things
00:20:28.86\00:20:30.19
and make you spend your
money which is not true,
00:20:30.23\00:20:33.13
because if there was
something that was "safety,"
00:20:33.16\00:20:36.16
and you had a written estimate
00:20:36.23\00:20:37.90
and they do not put
it down on the paperwork
00:20:37.93\00:20:39.97
and something happens to
you, you got legal recourse
00:20:40.00\00:20:43.34
"because you know
there was a safety issue
00:20:43.37\00:20:45.47
and you didn't tell me," so
let's stop playing that game,
00:20:45.51\00:20:49.21
stop trying to
scare people out there
00:20:49.24\00:20:51.65
to buying extra work
that they don't need,
00:20:51.68\00:20:53.75
and let them do
what the car needs.
00:20:53.78\00:20:56.92
That is excellent...
excellent information,
00:20:56.95\00:21:01.22
what about additives?
00:21:01.26\00:21:02.69
Additives... I like
to say that additives
00:21:02.72\00:21:07.40
there are two things, if
you're using them correctly,
00:21:07.40\00:21:10.33
what I mean by that,
00:21:10.37\00:21:11.77
if they're being
put into your car,
00:21:11.83\00:21:13.74
they're great...
00:21:13.80\00:21:15.14
Now, what's an additive,
00:21:15.17\00:21:16.87
explain it to our
Viewers, what is an additive?
00:21:16.91\00:21:19.21
An additive...
well, let's use gasoline,
00:21:19.24\00:21:21.58
for example,
00:21:21.61\00:21:22.94
the additive into the gasoline
00:21:22.98\00:21:24.55
is put in to help the
fuel injectors become cleaner
00:21:24.58\00:21:27.68
go through the fuel line,
00:21:27.72\00:21:29.05
get any gunk or any contaminants
that exceeds and cleans it out,
00:21:29.12\00:21:34.49
it's an additive,
00:21:34.56\00:21:35.89
it usually can run you anywhere
from $29 up to $169, okay?
00:21:35.92\00:21:41.26
Wow!
00:21:41.30\00:21:43.03
If they're using it correctly,
if you're going to a place
00:21:43.06\00:21:47.30
and they tell you
they're doing the additive
00:21:47.37\00:21:49.50
and they don't put
it in the gas tank,
00:21:49.57\00:21:51.37
how would you know?
00:21:51.41\00:21:52.74
You can't test the
fuel once you leave,
00:21:52.77\00:21:54.78
you're not a
Chemist so you won't know.
00:21:54.84\00:21:57.08
You have get it at a respectable
garage that you trust
00:21:57.11\00:22:00.62
and that they're doing it,
00:22:00.65\00:22:01.98
I like going to a place where I
can see my car being worked on,
00:22:02.02\00:22:05.32
if they can't let you
see it being worked on,
00:22:05.35\00:22:07.89
let them send you a video,
everybody has Smartphones,
00:22:07.92\00:22:10.16
if not, we got
e-mail, e- mail me a picture
00:22:10.23\00:22:12.36
let me see, as a matter of fact,
00:22:12.39\00:22:14.20
let me have the old parts,
"Can I have the old parts?"
00:22:14.20\00:22:17.03
They're your parts,
00:22:17.07\00:22:18.40
you're paying somebody $100
an hour to work on your car,
00:22:18.43\00:22:21.60
they should give you
your parts back, right?
00:22:21.64\00:22:23.37
So, put them in check,
make sure they do their job,
00:22:23.41\00:22:27.38
that's one thing I say,
when you're doing additives,
00:22:27.44\00:22:31.35
make sure they
are doing their job.
00:22:31.38\00:22:34.92
And make sure that what
you are being charged for...
00:22:34.95\00:22:39.59
you're getting.
00:22:39.62\00:22:40.96
Yes, absolutely,
you need to make sure
00:22:40.99\00:22:42.76
or you're going to
be getting ripped off,
00:22:42.79\00:22:44.69
you don't want
to get ripped off.
00:22:44.73\00:22:47.23
That's tremendous, that is so...
00:22:47.30\00:22:49.70
that is so, so neat.
00:22:49.73\00:22:51.07
So what are some of
the tactics that they use
00:22:51.10\00:22:54.47
you know, these
guys that are not
00:22:54.50\00:22:56.84
that don't have
integrity or scruples,
00:22:56.87\00:22:58.77
what are some of
the things they do
00:22:58.81\00:23:00.78
to get you to pay more money?
00:23:00.81\00:23:02.31
Well, from my
previous experience,
00:23:02.34\00:23:06.95
it's seeing and looking at
different bills and invoices,
00:23:07.02\00:23:12.22
what they do is
try to charge you
00:23:12.29\00:23:14.26
for more than what they did,
00:23:14.29\00:23:15.62
what I mean by that
is, if a job is paying...
00:23:15.66\00:23:18.66
it should be
anywhere... insurance rate...
00:23:18.69\00:23:21.36
pays less than a
a customer-pay rate,
00:23:21.40\00:23:24.17
and warranty pays less
because they're paying for it,
00:23:24.23\00:23:27.10
so we call it, "Customer Pay,"
00:23:27.14\00:23:28.87
Customer Pay is going
to be a little bit higher
00:23:28.90\00:23:31.31
because you're paying,
00:23:31.34\00:23:32.67
if you're getting a
job and it's supposed to be
00:23:32.71\00:23:35.68
around 2 hours or
anything like that,
00:23:35.71\00:23:37.71
stealing from you would be...
charging you for three hours,
00:23:37.75\00:23:40.28
they know that they
did it in two hours,
00:23:40.38\00:23:42.62
but they charge you for three,
00:23:42.65\00:23:43.99
so no matter how much
they charge you for an hour,
00:23:44.05\00:23:46.02
you're being ripped off.
00:23:46.05\00:23:47.42
But how do you know
whether or not they put
00:23:47.46\00:23:49.32
two- or
three-hours into the job?
00:23:49.36\00:23:50.89
I mean, each job pays
different things, you should...
00:23:50.93\00:23:54.03
one of the things that you
should use is RepairPal. com
00:23:54.10\00:23:57.13
so it brings up your knowledge
00:23:57.20\00:23:58.77
so it lets you
know what's going on
00:23:58.83\00:24:00.44
because remember I gave
you the dial of low-to-high
00:24:00.47\00:24:02.87
now knowing exactly
the hours and everything,
00:24:02.90\00:24:05.27
you would need to get a manual,
00:24:05.31\00:24:06.68
which most of us
don't have that manual,
00:24:06.71\00:24:08.08
so it's not available to us
00:24:08.11\00:24:09.78
but the internet
it's available to you,
00:24:09.81\00:24:12.15
you can go on
YouTube, and put your car in
00:24:12.18\00:24:14.52
and a video will come up
00:24:14.55\00:24:16.45
on how long it takes to
do something on YouTube.
00:24:16.48\00:24:18.32
Okay...
00:24:18.35\00:24:19.69
It was $300 they wanted to
charge, I couldn't believe that,
00:24:19.72\00:24:22.72
I went to YouTube
and checked out YouTube,
00:24:22.76\00:24:25.76
put the year, car, that I had,
00:24:25.79\00:24:27.50
I saw two videos of two
guys replacing head-lights,
00:24:27.50\00:24:30.73
they showed me
what I needed to do,
00:24:30.77\00:24:32.63
one of the trick
things about doing it...
00:24:32.67\00:24:35.14
when I had to keep kitty-corner
the headlight to get it out,
00:24:35.20\00:24:38.01
but I was able to
do it, I got big hands,
00:24:38.04\00:24:40.34
so that was in
the way a little bit
00:24:40.38\00:24:41.88
but I was able to do it and
I got it done in ten minutes
00:24:41.91\00:24:44.98
it cost me $15
for the headlight,
00:24:45.01\00:24:47.28
so you got to do your research,
you have to do your research,
00:24:47.32\00:24:53.66
it's available now on the
internet, YouTube, Facebook,
00:24:53.72\00:24:57.49
RepairPal. com also Cars. com,
00:24:57.53\00:25:02.46
they also have a service
page and also you can call me,
00:25:02.50\00:25:05.43
I mean, text me, I'm
thinking "text" now...
00:25:05.47\00:25:09.34
but e-mail me at
CarCareDefender@gmail. com
00:25:09.37\00:25:13.17
or hit me on my
Twitter, ccaredefender
00:25:13.24\00:25:16.01
now, I'd also like to
say a couple of things
00:25:16.08\00:25:17.88
before we close out,
00:25:17.91\00:25:19.25
this is the time
or season to buy a car
00:25:19.28\00:25:21.25
if you need a car, they
got great deals out there,
00:25:21.28\00:25:24.42
I just bought a car last
week, I saved over $5,000
00:25:24.45\00:25:27.72
and what I did is, I
used this rule of saying "No"
00:25:27.76\00:25:30.99
three times,
continue to say, "No"
00:25:31.03\00:25:33.93
when they give you one
price, let them come back again,
00:25:34.00\00:25:37.23
say, "No" again,
as a matter of fact,
00:25:37.27\00:25:39.73
say "No" on the third time
00:25:39.77\00:25:41.54
and tell them you
want to think about it,
00:25:41.57\00:25:43.57
that you wanted to go home
00:25:43.61\00:25:44.94
and you'll call them
back tomorrow, guess what?
00:25:44.97\00:25:46.98
They're going to give you a
deal that you won't believe,
00:25:47.04\00:25:50.71
because they need to move
cars at the end of the year
00:25:50.75\00:25:54.38
especially this month.
00:25:54.42\00:25:55.75
So, when you're
saying this month,
00:25:55.78\00:25:57.85
this might air later on,
so we want people to know that
00:25:57.89\00:26:01.29
at the end of the year...
00:26:01.32\00:26:02.69
that's the best
time to buy a car, right?
00:26:02.72\00:26:04.89
Yeah, end of the year
or at the end of the month,
00:26:04.93\00:26:07.86
anytime you buy a car,
00:26:07.86\00:26:09.20
any day between
the 25th to the 30th
00:26:09.23\00:26:11.17
because they need
to make their quota
00:26:11.20\00:26:13.37
that's the best
time to buy a car.
00:26:13.44\00:26:15.37
Don't buy a car on the first
or the 15th... any of that...
00:26:15.40\00:26:18.51
25th through the
30th or the 31st,
00:26:18.54\00:26:22.18
what time of the
month it is, of course,
00:26:22.21\00:26:23.75
but the end of the month,
00:26:23.78\00:26:25.11
is the best time to buy a car.
00:26:25.15\00:26:26.58
Oh! that's great, you
are a wealth of information.
00:26:26.61\00:26:30.89
Give us a
30-second closing thought
00:26:30.92\00:26:33.96
for the Viewer who
doesn't want to get ripped off,
00:26:33.99\00:26:36.96
whether it's
repairs or buying a car,
00:26:37.03\00:26:39.29
give us a 30-second thought.
00:26:39.36\00:26:40.80
Thirty-second thought...
if you have a bad feeling
00:26:40.90\00:26:44.53
when you go there,
00:26:44.57\00:26:45.90
you probably are going
to be getting ripped off,
00:26:45.93\00:26:47.54
if they don't want
to show you your car
00:26:47.60\00:26:49.87
or bring you back
to the garage earlier
00:26:49.90\00:26:52.01
or explain to you
what they're going to do,
00:26:52.04\00:26:54.08
they're probably ripping you off
00:26:54.14\00:26:56.18
because they
don't want to show you,
00:26:56.21\00:26:58.05
that they're
trying to hide from you,
00:26:58.11\00:26:59.91
ask them, "What's wrong?
00:27:00.05\00:27:01.38
Can I see the parts?
Can I keep the parts?
00:27:01.42\00:27:03.28
Where did you
get that price from?
00:27:03.32\00:27:04.89
What are you going to do?"
00:27:04.92\00:27:06.25
Be inquisitive,
ask what, why and when,
00:27:06.29\00:27:10.79
you need to know those things,
00:27:10.86\00:27:12.39
and then I'll be
able to take care of you,
00:27:12.43\00:27:14.10
and if you're not sure,
00:27:14.13\00:27:15.46
e- mail me at
CarCareDefender@gmail. com
00:27:15.50\00:27:19.13
or Twitter, ccaredefender.
00:27:19.17\00:27:21.84
Thank you so much,
Anthony, for being with us,
00:27:21.87\00:27:25.71
we really appreciate it.
00:27:25.74\00:27:27.08
God expects us
to be good stewards
00:27:27.11\00:27:30.18
of the money that
He has entrusted to us,
00:27:30.25\00:27:32.05
so we have to
be wise as serpents
00:27:32.08\00:27:34.65
but harmless as doves.
00:27:34.68\00:27:36.02
Thank you so much for tuning in,
00:27:36.05\00:27:37.92
join us next time
because you know what?
00:27:37.95\00:27:40.49
It just wouldn't be
the same without you.
00:27:40.56\00:27:43.02