Welcome to A Multitude of Counselors. 00:00:26.99\00:00:29.49 My name is Jennifer Jill Schwirzer, 00:00:29.52\00:00:31.19 and I'm so glad you joined us for our program today. 00:00:31.23\00:00:34.00 We are a program devoted 00:00:34.03\00:00:35.93 to helping raise awareness about mental health, 00:00:35.96\00:00:38.67 human psychology from a biblical standpoint, 00:00:38.70\00:00:41.77 and we like to also offer really practical, viable 00:00:41.80\00:00:45.77 and also spiritually grounded solutions 00:00:45.81\00:00:48.94 for some of the most difficult problems 00:00:48.98\00:00:50.95 that we face as human beings. 00:00:50.98\00:00:53.05 I have with me today a treatment team 00:00:53.08\00:00:55.38 and I would like to introduce them one by one. 00:00:55.42\00:00:57.22 First we have David Guerrero. 00:00:57.25\00:00:59.25 David is from Wisconsin 00:00:59.29\00:01:01.26 and David is so many things that makes me dizzy, 00:01:01.29\00:01:03.96 he is a pastor, he is a chaplain, 00:01:03.99\00:01:05.93 he is a life coach 00:01:05.96\00:01:07.76 and he's a biblically certified counselor. 00:01:07.80\00:01:10.43 He also runs a ministry called "Rekindle the Flame" 00:01:10.47\00:01:13.44 under which he does seminars. 00:01:13.47\00:01:15.30 And have you written a book yet? 00:01:15.34\00:01:16.67 Yes, I have. 00:01:16.71\00:01:18.04 Oh, he has written a book, okay. 00:01:18.07\00:01:19.41 A book on fatherhood. 00:01:19.44\00:01:20.78 A book on fatherhood? 00:01:20.81\00:01:22.14 It's called Fatherhood: Reclaiming Your God Given Role. 00:01:22.18\00:01:24.81 Reclaiming Your God Given Role, that's fabulous, 00:01:24.85\00:01:27.55 you have to send me a complimentary copy of that. 00:01:27.58\00:01:29.65 I will do that. Thank you. 00:01:29.68\00:01:31.15 And David likes to work with people 00:01:31.19\00:01:33.66 in a variety presentations 00:01:33.69\00:01:35.39 and he likes to help people communicate 00:01:35.42\00:01:37.39 and that's what we're gonna be talking about today. 00:01:37.43\00:01:39.56 We also have Christina Cecotto. 00:01:39.59\00:01:42.73 She is from Georgia. 00:01:42.76\00:01:44.40 And Christina is a licensed masters in social work. 00:01:44.43\00:01:48.70 She works at Wildwood Lifestyle Center 00:01:48.74\00:01:51.07 as a mental health counselor 00:01:51.11\00:01:53.17 and she loves to help people learn 00:01:53.21\00:01:55.81 healthy lifestyle practices 00:01:55.84\00:01:58.95 which in turn affects their mental health 00:01:58.98\00:02:01.12 and she also does counseling. 00:02:01.15\00:02:02.48 She likes to help people through things like 00:02:02.52\00:02:04.49 mood disorders, anxiety and phobias, 00:02:04.52\00:02:07.52 special little concentration there 00:02:07.56\00:02:09.26 and that's significant 00:02:09.29\00:02:10.63 because phobias are the most common anxiety diagnosis, 00:02:10.66\00:02:13.66 so great choice there, 00:02:13.70\00:02:15.13 Christina great to have you. 00:02:15.16\00:02:16.60 We also have Nivishi, Dr. Nivishi Edwards. 00:02:16.63\00:02:20.94 Dr. Nivishi is from Tennessee 00:02:20.97\00:02:24.11 where she conducts a virtual private practice. 00:02:24.14\00:02:28.61 And what does that mean, virtual private practice, 00:02:28.64\00:02:30.65 you mean you counsel via, you know... 00:02:30.68\00:02:33.55 Via the internet, Skype, Spacetime, Google Hangout. 00:02:33.58\00:02:37.99 Okay, and that's awesome just wanted to clarify that. 00:02:38.02\00:02:40.39 You also teach at Southern Adventist University, 00:02:40.42\00:02:42.99 and she's an inspiring author and a presenter, 00:02:43.02\00:02:46.29 and 'cause that's where I met at summer, 00:02:46.33\00:02:48.06 we were both presenting 00:02:48.10\00:02:49.56 and just an amazing all around person. 00:02:49.60\00:02:52.13 She is also interestingly enough single 00:02:52.17\00:02:54.77 and a marriage therapist. 00:02:54.80\00:02:56.27 So go figure, you know, 00:02:56.30\00:02:58.57 but she really does excel in helping coach people 00:02:58.61\00:03:02.04 through relationship issues 00:03:02.08\00:03:03.95 and we really appreciate your presence for today 00:03:03.98\00:03:06.18 because we're gonna be talking about communication, 00:03:06.21\00:03:07.55 so it's right up your alley. 00:03:07.58\00:03:08.92 Thank you. 00:03:08.95\00:03:10.29 And we also have my co-host, Rob Davidson. 00:03:10.32\00:03:12.59 Rob is from the DC area, 00:03:12.62\00:03:14.36 and Rob is a private practice counselor, 00:03:14.39\00:03:17.03 he likes to help with a variety of different things, 00:03:17.06\00:03:19.69 but one of the things he really focuses on is again 00:03:19.73\00:03:22.23 biblical manhood integrity 00:03:22.26\00:03:24.90 and servant leadership in helping coaching 00:03:24.93\00:03:27.37 and mentoring men in those kind of things, 00:03:27.40\00:03:29.80 so each one of you're so needed 00:03:29.84\00:03:31.37 and so welcome today on our program. 00:03:31.41\00:03:33.07 We're going to be talking about Miscommunication. 00:03:33.11\00:03:36.58 And that's not of a women, it a reality. 00:03:36.61\00:03:40.15 Miscommunication, 00:03:40.18\00:03:41.52 so let me define miscommunication. 00:03:41.55\00:03:44.09 Simply poor habits of transmitting thoughts 00:03:44.12\00:03:46.45 and feelings, fair enough. 00:03:46.49\00:03:48.46 But let's look at good communication 00:03:48.49\00:03:50.63 to better understand what is miscommunication? 00:03:50.66\00:03:53.46 Good communication is when the sender sends a message 00:03:53.50\00:03:58.80 and the receiver receives the message 00:03:58.83\00:04:00.94 and then gives feedback back to the sender, 00:04:00.97\00:04:03.81 effectively sending their own message of feedback 00:04:03.84\00:04:06.74 and that feedback loop, 00:04:06.78\00:04:08.44 positive feedback loop continues, 00:04:08.48\00:04:11.35 that's good communication. 00:04:11.38\00:04:13.11 But lot of things can go wrong with communication, can't they? 00:04:13.15\00:04:16.75 And you and I know that better than anyone, 00:04:16.79\00:04:19.15 so the prevalence of miscommunication is crazy. 00:04:19.19\00:04:24.23 I would say we're all still learning 00:04:24.26\00:04:26.36 how to be good communicators. 00:04:26.39\00:04:28.13 The cause in my experience is most often 00:04:28.16\00:04:31.50 absence of good communication habits in the family of origin 00:04:31.53\00:04:35.70 because we human beings learn by imitation. 00:04:35.74\00:04:38.44 And we're like wet cement as we grow up 00:04:38.47\00:04:41.04 and we take the impress of the people around us 00:04:41.08\00:04:44.05 and we adopt the thinking 00:04:44.08\00:04:46.98 that we see modeled by them may not be articulated, 00:04:47.02\00:04:50.32 we're kind of subverbal when we're children, 00:04:50.35\00:04:52.25 but we still take on the believe system 00:04:52.29\00:04:54.69 of those around us, 00:04:54.72\00:04:56.29 and we also mimic the behaviors 00:04:56.32\00:04:58.79 including the communication habits of those around us. 00:04:58.83\00:05:01.70 So that I see as the primary cause although there can be, 00:05:01.73\00:05:04.60 you know, traumatic or other kinds of brain injury 00:05:04.63\00:05:07.24 that interrupt a person's ability to listen and speak. 00:05:07.27\00:05:11.94 Prognosis, what do we usually say about prognosis? 00:05:11.97\00:05:15.11 That's good. Very good. 00:05:15.14\00:05:16.48 People can learn, can't they? 00:05:16.51\00:05:17.85 God has created us with tremendous resiliency 00:05:17.88\00:05:20.02 and the Holy Spirit comes in and empowers that resiliency. 00:05:20.05\00:05:22.95 We're created by God, 00:05:22.98\00:05:24.32 He knew that when we found ourselves 00:05:24.35\00:05:26.86 in this sinful context, 00:05:26.89\00:05:28.22 we would need the ability 00:05:28.26\00:05:29.62 to make a come back from damage. 00:05:29.66\00:05:32.19 He knew we would get damaged 00:05:32.23\00:05:33.56 but he also knew that it would be possible 00:05:33.60\00:05:35.43 to recover from that damage 00:05:35.46\00:05:37.43 and to learn new habits of functioning, 00:05:37.47\00:05:40.74 a new habits of living. 00:05:40.77\00:05:43.14 We also want to look at treatments. 00:05:43.17\00:05:45.61 I would say some of the best treatments are seminars, 00:05:45.64\00:05:48.21 self help books, of course counseling, 00:05:48.24\00:05:50.98 because a counselor can sit down and say, 00:05:51.01\00:05:53.05 now what just happened here 00:05:53.08\00:05:54.98 and sort of get you to analyze what's wrong. 00:05:55.02\00:05:57.42 And I would just say practice, we need to practice, 00:05:57.45\00:06:00.86 and that's where role modeling comes in, 00:06:00.89\00:06:02.69 and we've talked about that before. 00:06:02.72\00:06:04.06 One of the things that 00:06:04.09\00:06:05.43 I see is a big cause of miscommunication is 00:06:05.46\00:06:07.66 we don't generally successfully or effectively 00:06:07.70\00:06:11.80 communicate our emotions. 00:06:11.83\00:06:13.84 We, yes, I think especially in western culture 00:06:13.87\00:06:16.57 we aren't that good at identifying our emotions, 00:06:16.60\00:06:22.21 and then communicating those emotions effectively. 00:06:22.24\00:06:25.51 And one of the things I do with my clients is I tell them 00:06:25.55\00:06:27.68 expand your emotional vocabulary, 00:06:27.72\00:06:30.52 and I'll give them what's called the feeling wheel, 00:06:30.55\00:06:33.12 and the feeling wheel is like a diagram 00:06:33.15\00:06:35.16 that shows all the different emotions 00:06:35.19\00:06:36.93 and all the different colors of emotion 00:06:36.96\00:06:38.99 we have as human beings. 00:06:39.03\00:06:40.93 And I get them to look at the words 00:06:40.96\00:06:42.36 that describe those feelings, 00:06:42.40\00:06:43.73 and start to learn to identify those, 00:06:43.77\00:06:45.40 because you know, we all have 00:06:45.43\00:06:46.77 this little part of our brain called the insula 00:06:46.80\00:06:48.87 install you know, and the hard drive so to speak. 00:06:48.90\00:06:51.21 God put it there but we don't always use it. 00:06:51.24\00:06:53.17 And that insula is responsible for what we call 00:06:53.21\00:06:55.64 interoceptive awareness which is self awareness. 00:06:55.68\00:06:58.61 The ability to read our own even physical state, 00:06:58.65\00:07:01.68 I'm hungry, I'm tired and our emotional state, 00:07:01.72\00:07:04.92 I feel my stress level rising, I'm starting to get angry, 00:07:04.95\00:07:08.29 so that interoceptive awareness is something we cultivate, 00:07:08.32\00:07:11.73 and then we can also cultivate the ability to communicate it 00:07:11.76\00:07:14.83 effectively to those around us, 00:07:14.86\00:07:16.80 so that we can start to connect 00:07:16.83\00:07:18.60 on an emotional level with people 00:07:18.63\00:07:20.24 which once you have an emotional bond, 00:07:20.27\00:07:22.50 there is desire to get along. 00:07:22.54\00:07:26.68 And so a lot of the miscommunication comes 00:07:26.71\00:07:28.68 because there is a lack of a bond 00:07:28.71\00:07:30.58 and then there is no good will there in that relationship, 00:07:30.61\00:07:34.02 so once you establish that goodwill, 00:07:34.05\00:07:35.95 then you have a desire to get a along 00:07:35.98\00:07:37.62 and more motivation 00:07:37.65\00:07:38.99 to communicate effectively, makes sense. 00:07:39.02\00:07:40.76 Yes. 00:07:40.79\00:07:42.12 So what have you guys used with your clients 00:07:42.16\00:07:43.89 and what has worked for you in your lives 00:07:43.93\00:07:45.56 as you've learned 00:07:45.59\00:07:46.93 how to become great communicators 00:07:46.96\00:07:48.50 which I assume you have? 00:07:48.53\00:07:50.67 One of the first thing 00:07:50.70\00:07:52.03 I typically encourage clients to do 00:07:52.07\00:07:53.97 when they're having issues with miscommunication 00:07:54.00\00:07:56.50 and I think, 00:07:56.54\00:07:57.87 I teach this because it resonates with me personally, 00:07:57.91\00:08:00.21 something I learned 00:08:00.24\00:08:01.58 as a high schooler is with my high school guidance counselor. 00:08:01.61\00:08:04.98 And she taught me to do the, I feel, when you, I need. 00:08:05.01\00:08:10.29 So it's I feel, whatever. 00:08:10.32\00:08:12.72 When you, whatever. 00:08:12.75\00:08:15.29 I need, whatever. 00:08:15.32\00:08:17.66 And sometimes just having the opportunity 00:08:17.69\00:08:19.83 to talk with someone 00:08:19.86\00:08:21.20 and break down what's going on 00:08:21.23\00:08:23.03 in the emotional needs at that point. 00:08:23.06\00:08:25.87 Diminishes whatever feelings may be occurring 00:08:25.90\00:08:28.77 in the communication experience, 00:08:28.80\00:08:30.84 and then it enhances the opportunity to have 00:08:30.87\00:08:34.08 as you're talking about, Jennifer, 00:08:34.11\00:08:35.64 the bond that takes place. 00:08:35.68\00:08:37.35 An emotional bond. Yes. 00:08:37.38\00:08:38.71 And that's very powerful 00:08:38.75\00:08:41.18 because what we do at Rekindle Ministries 00:08:41.22\00:08:44.09 is we inspire hope through giving information 00:08:44.12\00:08:47.69 and some of the information is what you just said. 00:08:47.72\00:08:50.13 And what we usually do 00:08:50.16\00:08:51.49 and I know this may sound little frightening is 00:08:51.53\00:08:53.40 one of the first things that I'll tell them is, 00:08:53.43\00:08:55.20 did you know that 85 percent of marriages end up in divorce 00:08:55.23\00:08:58.53 because of lack of communication and... 00:08:58.57\00:09:00.94 That's very scary. 00:09:00.97\00:09:02.84 She said, it is scary. 00:09:02.87\00:09:04.27 But we move from there saying, well, 00:09:04.31\00:09:05.87 what is the cause of that? 00:09:05.91\00:09:07.24 And when you look at the world today, 00:09:07.28\00:09:08.61 and one question I asked him 00:09:08.64\00:09:09.98 growing up who told you how to communicate? 00:09:10.01\00:09:13.55 And there is that blank stare that you give me now. 00:09:13.58\00:09:15.45 And I'll say, when you were in school 00:09:15.48\00:09:17.05 who told you how to communicate? 00:09:17.09\00:09:18.42 You mean in terms of didactic. 00:09:18.45\00:09:19.79 Yes. Yeah. 00:09:19.82\00:09:21.16 And I said, when did you take a class of communication? 00:09:21.19\00:09:22.52 And they say, never. 00:09:22.56\00:09:23.89 And I say you know what? 00:09:23.93\00:09:25.26 I have my master degree and I never took a class on 00:09:25.29\00:09:26.63 being effective in communicating. 00:09:26.66\00:09:29.06 And I said, so there is hope 00:09:29.10\00:09:30.63 because today during this first session 00:09:30.67\00:09:32.97 we're gonna share with you, 00:09:33.00\00:09:34.34 how you can be effective in your communication 00:09:34.37\00:09:36.94 and turn this thing around. 00:09:36.97\00:09:38.57 I love that because it's occurred to me as well 00:09:38.61\00:09:41.84 that we train for our career, 00:09:41.88\00:09:44.35 and we spend thousands and thousands of dollars 00:09:44.38\00:09:47.38 and hours and hours of time, 00:09:47.42\00:09:49.22 but what ultimately determines our success as a human being 00:09:49.25\00:09:52.25 really... 00:09:52.29\00:09:53.62 When you're on your death bed is it that oh, no, 00:09:53.66\00:09:56.29 I didn't accomplish enough or is that you know, 00:09:56.32\00:09:59.19 did I love and ones I love, did I forgive and did I... 00:09:59.23\00:10:02.83 that's what my dad cared about 00:10:02.86\00:10:04.20 as he was dying of cancer was his family. 00:10:04.23\00:10:06.47 And if only we sit people down 00:10:06.50\00:10:08.24 and teach them 00:10:08.27\00:10:09.60 how to communicate in the school system 00:10:09.64\00:10:10.97 that's where it should take place at least partially. 00:10:11.01\00:10:13.74 It's also important to remember 00:10:13.78\00:10:15.11 that we're always communicating. 00:10:15.14\00:10:16.48 Yeah. 00:10:16.51\00:10:17.85 All the times we think 00:10:17.88\00:10:19.21 communication only happens verbally, 00:10:19.25\00:10:20.58 but we... 00:10:20.62\00:10:21.95 Body language. 00:10:21.98\00:10:23.32 Body language is a form of communication. 00:10:23.35\00:10:24.69 How we say it. 00:10:24.72\00:10:26.05 Absolutely, 00:10:26.09\00:10:27.42 and so it's important to remember 00:10:27.46\00:10:28.79 that even when we don't speak we're communicating 00:10:28.82\00:10:31.06 and the question for us to ask ourselves is 00:10:31.09\00:10:33.66 what are we communicating? 00:10:33.70\00:10:35.16 Okay. 00:10:35.20\00:10:36.53 I don't know if anybody... 00:10:36.56\00:10:37.90 So what is a message that I'm sending. 00:10:37.93\00:10:39.27 Yeah, absolutely. Oh, yes. 00:10:39.30\00:10:40.64 Right, by what I'm saying, 00:10:40.67\00:10:42.00 I'm saying in my body language. 00:10:42.04\00:10:43.37 Yes. 00:10:43.41\00:10:44.74 What is being communicated is well above 50 percent 00:10:44.77\00:10:46.11 through body language. 00:10:46.14\00:10:47.48 Well, above 50 percent. Yeah. 00:10:47.51\00:10:48.84 I don't if anybody remembers that percentage but... 00:10:48.88\00:10:50.21 Yeah. 00:10:50.25\00:10:51.58 Also go to a baby sometime 00:10:51.61\00:10:52.95 that doesn't understand words and go, 00:10:52.98\00:10:54.32 "You are the ugliest baby I've ever seen." 00:10:54.35\00:10:56.62 And they'll just feel like smiling 00:10:56.65\00:10:57.99 'cause they're looking at your facial expression. 00:10:58.02\00:11:00.36 Okay, so what you guys saying is that 00:11:00.39\00:11:02.19 developing communication skills is very crucial 00:11:02.22\00:11:05.89 for miscommunication. 00:11:05.93\00:11:08.86 Another thing I think that 00:11:08.90\00:11:10.57 causes miscommunication is all that noise 00:11:10.60\00:11:12.63 we have in our heads sometimes, 00:11:12.67\00:11:15.14 I think that we really need to identify 00:11:15.17\00:11:17.37 what thoughts are going on, 00:11:17.41\00:11:19.14 are we judging the other person's motives 00:11:19.17\00:11:20.94 for what they're saying 00:11:20.98\00:11:22.31 or we wanting to hear something 00:11:22.34\00:11:24.25 when we're actually not hearing that. 00:11:24.28\00:11:26.18 I think another thing too is cognitive distortions 00:11:26.21\00:11:30.12 which in other words we can call them thinking mistakes, 00:11:30.15\00:11:33.39 which may be, big one is mind reading, 00:11:33.42\00:11:35.89 so thinking okay, they don't like me 00:11:35.92\00:11:38.56 or interpreting the message in a incorrect way. 00:11:38.59\00:11:42.00 And also the deep core beliefs that each of us 00:11:42.03\00:11:45.10 have such as being unlovable, worthless, helpless 00:11:45.13\00:11:49.87 can causes to have a filter 00:11:49.90\00:11:52.44 which we allow owing that which we agree with 00:11:52.47\00:11:55.34 to come through that's in harmony with our belief 00:11:55.38\00:11:56.98 so it continues to strengthen our distorted thoughts 00:11:57.01\00:11:59.78 or distorted beliefs. 00:11:59.81\00:12:01.75 And you know that is what causes to conflict 00:12:01.78\00:12:05.12 because what you're thinking 00:12:05.15\00:12:06.49 and what I'm thinking may be different. 00:12:06.52\00:12:08.12 My values and your values may be different 00:12:08.16\00:12:10.73 and when we start to express them, 00:12:10.76\00:12:12.79 there comes the conflict. 00:12:12.83\00:12:14.26 Another major issue... 00:12:14.30\00:12:15.76 And then they come to miscommunication. 00:12:15.80\00:12:17.13 Yeah. 00:12:17.17\00:12:18.50 And that's why it's always good too 00:12:18.53\00:12:19.87 and I try to tell the people 00:12:19.90\00:12:21.24 I'm counseling that when one is done to say, 00:12:21.27\00:12:23.54 what did you hear me saying? 00:12:23.57\00:12:24.91 Absolutely. Yeah. 00:12:24.94\00:12:26.31 The speaker listener technique. 00:12:26.34\00:12:27.68 Yeah, yes. 00:12:27.71\00:12:29.04 Actually you know about that, I'm sure. 00:12:29.08\00:12:30.41 Absolutely, I love to use that, I love it. 00:12:30.45\00:12:32.41 What is it? 00:12:32.45\00:12:34.22 Okay, do you want to practice it? 00:12:34.25\00:12:35.92 Yeah, let's do it. Let's try. 00:12:35.95\00:12:37.29 So real quick, you know, 00:12:37.32\00:12:40.32 I woke up this morning and I was a bit anxious. 00:12:40.36\00:12:43.19 Okay, so what I hear you saying is 00:12:43.22\00:12:45.06 when you woke up this morning you felt anxious. 00:12:45.09\00:12:47.70 Yeah. Bit anxious. 00:12:47.73\00:12:49.06 Yeah, that's exactly how I was feeling. 00:12:49.10\00:12:51.53 And I wasn't sure what was gonna happen today. 00:12:51.57\00:12:53.84 And I'm not sure if I want it today to happen. 00:12:53.87\00:12:56.67 And so you weren't sure what was gonna happen today, 00:12:56.71\00:13:00.71 and you were not sure about that-- 00:13:00.74\00:13:03.31 Would you say that again for me, please? 00:13:03.35\00:13:04.81 Yeah, not sure if I want it today to happen. 00:13:04.85\00:13:08.25 And you're saying you're not sure when you woke up, 00:13:08.28\00:13:11.15 you weren't sure if you want it today to happen. 00:13:11.19\00:13:12.95 So what's happening here is she's validating... 00:13:12.99\00:13:14.89 Reflecting back, what you're saying. 00:13:14.92\00:13:16.52 She's validating what I'm saying 00:13:16.56\00:13:18.23 and that's what I need as the speaker 00:13:18.26\00:13:20.36 but there is a lot more to it, 00:13:20.40\00:13:21.73 but that's just the tip of the iceberg. 00:13:21.76\00:13:23.10 And what some people do is this, 00:13:23.13\00:13:25.73 what do you mean you want to start your day? 00:13:25.77\00:13:27.80 Yeah. 00:13:27.84\00:13:29.17 Or they fix it immediately, 00:13:29.20\00:13:30.54 oh, don't be, don't be discouraged, 00:13:30.57\00:13:31.91 everything is fine. 00:13:31.94\00:13:33.27 And this is not the listener speaker technique. 00:13:33.31\00:13:34.64 Then you get up and pray this morning? 00:13:34.68\00:13:36.01 How come you? 00:13:36.04\00:13:37.38 Lot of judgment. 00:13:37.41\00:13:38.75 Then there is that what you're saying. 00:13:38.78\00:13:40.12 With couples if we can learn to practice this 00:13:40.15\00:13:41.55 which is getting them out of their comfort zones, 00:13:41.58\00:13:43.79 then they're able to start to hear one another 00:13:43.82\00:13:47.49 in ways that they haven't heard before. 00:13:47.52\00:13:48.92 Absolutely. 00:13:48.96\00:13:50.29 It's refreshing to see it happen actually. 00:13:50.33\00:13:51.66 It's powerful if people are willing to do. 00:13:51.69\00:13:53.60 I have tried to coach people 00:13:53.63\00:13:55.13 through the speaker listener technique 00:13:55.16\00:13:56.97 and I've done it 00:13:57.00\00:13:58.33 and it's been amazing almost without exception 00:13:58.37\00:14:00.84 but there been a few cases I couldn't get them to do it. 00:14:00.87\00:14:03.87 It's like they couldn't get out of their 00:14:03.91\00:14:05.34 own subjective experience long enough 00:14:05.37\00:14:07.08 to receive the other person's. 00:14:07.11\00:14:09.04 I like what you're saying about the static in the mind, 00:14:09.08\00:14:12.91 and the preconceived ideas 00:14:12.95\00:14:14.75 we have in our schematic beliefs 00:14:14.78\00:14:17.49 that color our ability to take in one another person saying 00:14:17.52\00:14:21.49 almost like we sort of predestined them 00:14:21.52\00:14:23.86 to fit the mold of people in the past. 00:14:23.89\00:14:26.76 And I want to pursue that threat a little bit, 00:14:26.80\00:14:30.20 we call that in marriage counseling, 00:14:30.23\00:14:32.27 I don't if you guys label the same way 00:14:32.30\00:14:33.94 but I call it negative interpretation 00:14:33.97\00:14:36.97 where the one partner 00:14:37.01\00:14:39.47 may have every good intention toward their partner 00:14:39.51\00:14:42.24 but the other one interprets it negatively 00:14:42.28\00:14:45.41 over and over again 00:14:45.45\00:14:47.05 and what I want to bring out is that, 00:14:47.08\00:14:48.65 that's super frustrating. 00:14:48.68\00:14:50.42 I have clients that negatively interpret me 00:14:50.45\00:14:52.99 and I find it frustrating 00:14:53.02\00:14:54.36 and it really calls out my patience 00:14:54.39\00:14:55.92 and I have to realize that, 00:14:55.96\00:14:57.53 you know, they're struggling with something 00:14:57.56\00:14:59.49 but they haven't overcome yet 00:14:59.53\00:15:01.06 and they need to develop a new skill of receiving 00:15:01.10\00:15:03.73 what I'm actually saying 00:15:03.77\00:15:05.10 instead of taking it personally, you know. 00:15:05.13\00:15:06.47 Right. 00:15:06.50\00:15:07.84 Doesn't the scripture... 00:15:07.87\00:15:09.20 I'm sorry, oh, the scripture says 00:15:09.24\00:15:10.57 for us to assume positive intent. 00:15:10.61\00:15:11.94 Yes. 00:15:11.97\00:15:13.31 Don't assume the wrong thing right off the bat. 00:15:13.34\00:15:14.68 Right, and something I notice too is we 00:15:14.71\00:15:16.14 sometimes with that example, 00:15:16.18\00:15:18.28 a person can't believe they won't believe 00:15:18.31\00:15:21.08 what you're saying even though you think, 00:15:21.12\00:15:22.88 this is for me only I can know. 00:15:22.92\00:15:24.25 Yeah. 00:15:24.29\00:15:25.62 What I mean so I'm telling you, yeah, 00:15:25.65\00:15:26.99 the other person won't believe what you mean, 00:15:27.02\00:15:29.62 and they won't take what you're saying as true. 00:15:29.66\00:15:32.16 And yeah, as far as I'm concerned 00:15:32.19\00:15:34.10 if I have a choice between believing good things 00:15:34.13\00:15:37.97 about what they're saying, 00:15:38.00\00:15:39.33 even though they might be saying something bad 00:15:39.37\00:15:40.70 and just being oblivious to their negative intent, 00:15:40.74\00:15:43.27 or assuming that being negative 00:15:43.30\00:15:45.81 when may be they're being positive. 00:15:45.84\00:15:47.24 I'd much rather err on the side of being oblivious. 00:15:47.28\00:15:48.88 Right. 00:15:48.91\00:15:50.25 'Cause I'd be happier. Yeah. 00:15:50.28\00:15:51.61 The technology I often used for that two of them, 00:15:51.65\00:15:54.28 I call it's Thinking, Thinking. 00:15:54.32\00:15:55.65 Yes, okay. 00:15:55.68\00:15:57.02 And the committee in my head. 00:15:57.05\00:15:58.99 So if I have a committee telling me all these things 00:15:59.02\00:16:01.26 that probably aren't true, 00:16:01.29\00:16:02.86 I need to work on dismissing that committee. 00:16:02.89\00:16:05.56 Wow. Okay. 00:16:05.59\00:16:06.93 And taking the person at face value 00:16:06.96\00:16:08.66 accepting them in the positive light 00:16:08.70\00:16:11.13 with which they come. 00:16:11.17\00:16:12.50 And if I have this Thinking, Thinking, 00:16:12.53\00:16:13.97 I need to turn that off as well. 00:16:14.00\00:16:15.34 Yeah. 00:16:15.37\00:16:16.71 And invite positivity. 00:16:16.74\00:16:18.07 And Jesus said as a man thinks in his heart, so is he. 00:16:18.11\00:16:21.38 Yes. 00:16:21.41\00:16:23.04 So as soon as you're done making your comment, 00:16:23.08\00:16:25.11 can you get into the presenting problem? 00:16:25.15\00:16:26.48 Oh, sure. 00:16:26.51\00:16:27.85 When you get right down to it, 00:16:27.88\00:16:29.22 when couples are talking together 00:16:29.25\00:16:30.59 and the emotion start to heat up a little bit, 00:16:30.62\00:16:31.95 we have to remember, 00:16:31.99\00:16:33.56 this person loves me and I love that person. 00:16:33.59\00:16:35.49 Amen. 00:16:35.52\00:16:36.86 That is the underlying current 00:16:36.89\00:16:38.23 and we can get through this conflict 00:16:38.26\00:16:40.56 if we remember the big picture in the bottom line. 00:16:40.60\00:16:43.43 Yeah, love conquers all. 00:16:43.47\00:16:44.80 We're gonna be continuing a lot of this stuff, 00:16:44.83\00:16:46.33 when we talk about conflict resolution and anger, 00:16:46.37\00:16:49.00 so we've covered a lot of really ground here, 00:16:49.04\00:16:51.74 go ahead and get into that problem if you will. 00:16:51.77\00:16:53.54 Okay, presenting problem 00:16:53.58\00:16:54.91 Tina and Rodger are an older upper middle class 00:16:54.94\00:16:57.65 African-American couple 00:16:57.68\00:16:59.51 with a long established pattern of miscommunication 00:16:59.55\00:17:02.18 in their 38 year marriage. 00:17:02.22\00:17:04.22 Tina wishes Rodger would talk to her more 00:17:04.25\00:17:07.02 and Rodger interprets Tina's pushing 00:17:07.06\00:17:09.16 for more communication as criticism. 00:17:09.19\00:17:11.79 Tina feels abandoned 00:17:11.83\00:17:13.53 and Rodger feels that Tina finds him inadequate. 00:17:13.56\00:17:16.46 She says he doesn't love me. 00:17:16.50\00:17:18.57 He says, I'll never be good enough for her. 00:17:18.60\00:17:22.17 Tina has a group of lady friends at church 00:17:22.20\00:17:23.94 who engage in various missionary projects. 00:17:23.97\00:17:26.51 And Rodger loves his hobby 00:17:26.54\00:17:27.88 of building musical instruments. 00:17:27.91\00:17:29.61 In their 60s they've seen position to age to get together 00:17:29.64\00:17:33.92 in an unsatisfying if stable union. 00:17:33.95\00:17:36.99 Can you help Tina and Rodger to break free? 00:17:37.02\00:17:39.55 Okay, guys, what would you do? 00:17:39.59\00:17:42.19 What's the first thing, 00:17:42.22\00:17:43.56 what's first step would you take? 00:17:43.59\00:17:45.23 One of the things that I think is crucial. 00:17:45.26\00:17:47.26 I just want to read this 00:17:47.30\00:17:48.63 and then may be I can explain this little further. 00:17:48.66\00:17:50.50 It says the will of God is that his love 00:17:50.53\00:17:53.07 shall close the eyes, the ears, and the heart, 00:17:53.10\00:17:57.01 to all such provocations 00:17:57.04\00:17:58.91 and to all the suggestions with which Satan would fill them. 00:17:58.94\00:18:03.14 So I think a big part of this is, 00:18:03.18\00:18:07.25 of course there is many aspects of this, 00:18:07.28\00:18:09.05 but a big part of this is to be able to be filled completely 00:18:09.08\00:18:12.89 with the love of Christ. 00:18:12.92\00:18:14.59 So that our eyes, our ears, 00:18:14.62\00:18:16.29 and our heart is closed to all such provocations 00:18:16.32\00:18:20.30 and suggestions from Satan or any of that noise. 00:18:20.33\00:18:21.66 And so what are the provocations and suggestions 00:18:21.70\00:18:23.57 like, what are you saying are those 00:18:23.60\00:18:25.50 provocations and suggestions? 00:18:25.53\00:18:26.87 So any of the things that aren't true 00:18:26.90\00:18:28.97 that we might be telling ourselves 00:18:29.00\00:18:30.91 all that noise I was talking about earlier. 00:18:30.94\00:18:32.91 The assumptions we make about other people... 00:18:32.94\00:18:34.28 Exactly judging... 00:18:34.31\00:18:35.64 Without really knowing. 00:18:35.68\00:18:37.01 Judging other's motives, 00:18:37.05\00:18:38.38 that's spirit of let me justify myself 00:18:38.41\00:18:39.88 and I don't want to hear you. 00:18:39.91\00:18:41.35 And not coming together 00:18:41.38\00:18:42.78 to truly understand the other party. 00:18:42.82\00:18:44.55 But coming together to be able to justify self. 00:18:44.59\00:18:47.69 So you're saying we as individuals have a choice. 00:18:47.72\00:18:50.76 Communication involves two individuals 00:18:50.79\00:18:53.63 making choices to communicate effectively. 00:18:53.66\00:18:55.86 And we can, what is it, close our ears to all? 00:18:55.90\00:18:58.73 Close our ears, our eyes and our heart 00:18:58.77\00:19:01.30 to all such provocations and to all the suggestions 00:19:01.34\00:19:03.91 with which Satan would fill them, 00:19:03.94\00:19:05.41 so that way the couple can come together 00:19:05.44\00:19:08.08 and actually take them, 00:19:08.11\00:19:09.44 take what they're saying at face value as you said. 00:19:09.48\00:19:13.01 And you kind of have to forget the history, 00:19:13.05\00:19:14.42 'cause lot of times when you working with couples, 00:19:14.45\00:19:15.95 there is this huge legacy that you're dealing with. 00:19:15.98\00:19:19.15 And if you can get them to start over 00:19:19.19\00:19:21.46 and sort of like be willing to believe 00:19:21.49\00:19:24.23 that God can create a new thing here. 00:19:24.26\00:19:26.59 You know, that's half the battle at their, 00:19:26.63\00:19:28.73 'cause they tend to carry their baggage into the present. 00:19:28.76\00:19:30.83 Yep. 00:19:30.87\00:19:32.20 With Tina and Rodger, 00:19:32.23\00:19:33.57 I wonder about their level of awareness 00:19:33.60\00:19:34.94 and I think it starts there with a desire to change 00:19:34.97\00:19:37.17 and have new skills and to learn new skills 00:19:37.21\00:19:39.37 and incorporate it into relational experience. 00:19:39.41\00:19:42.24 They have a system that's been working for them, 00:19:42.28\00:19:45.08 although it's an unhealthy system. 00:19:45.11\00:19:46.82 Yeah. It's been working. 00:19:46.85\00:19:48.32 They've been married for 38 years, and so. 00:19:48.35\00:19:50.89 It's stable. 00:19:50.92\00:19:52.25 Yes. Yeah. 00:19:52.29\00:19:53.62 And so if that is working for them, 00:19:53.66\00:19:55.42 and they desire nothing different, 00:19:55.46\00:19:57.49 they won't have anything more healthy. 00:19:57.53\00:19:59.73 Sure. 00:19:59.76\00:20:01.10 So awareness and a desire for change 00:20:01.13\00:20:03.87 would need to be first steps with this couple. 00:20:03.90\00:20:06.97 Yeah. 00:20:07.00\00:20:08.34 As I read this, 00:20:08.37\00:20:09.70 what I'm seeing and hearing is that 00:20:09.74\00:20:13.01 there is this slow eroding in their relationship 00:20:13.04\00:20:17.21 and there is a distancing. 00:20:17.25\00:20:19.58 So one thing that I would try to do 00:20:19.61\00:20:21.42 and I've done in our counseling sessions, 00:20:21.45\00:20:23.05 is I asked a couple 00:20:23.08\00:20:24.72 if they would be willing to write up to ten things 00:20:24.75\00:20:28.09 that they want to do in the next say two years. 00:20:28.12\00:20:31.59 And they'll write them separately. 00:20:31.63\00:20:33.56 Do like as an activities or... 00:20:33.60\00:20:35.53 Yeah, doing activity, 00:20:35.56\00:20:36.90 places they want to go think that they've aspired to, 00:20:36.93\00:20:39.33 yeah, dates or whatever. 00:20:39.37\00:20:40.70 And then they'll take may be 00:20:40.74\00:20:42.07 two, three minutes and write them down, 00:20:42.10\00:20:43.44 and I'll say now switch your papers. 00:20:43.47\00:20:46.27 Now I'll say, and I want to do something 00:20:46.31\00:20:48.21 check off things on that list that you would like to do. 00:20:48.24\00:20:52.65 And what I'm trying to do is 00:20:52.68\00:20:54.35 bring them together on common ground 00:20:54.38\00:20:56.52 and sometimes the husband and wife will say, 00:20:56.55\00:20:58.89 I didn't know that you like to do that, 00:20:58.92\00:21:00.26 yeah, you know I do. 00:21:00.29\00:21:01.96 And then taking to the next step and say well, 00:21:01.99\00:21:04.33 let's begin talking about those things. 00:21:04.36\00:21:06.29 And what I'm attempting to do is to bring them together 00:21:06.33\00:21:08.90 on common ground to start to talk to one another 00:21:08.93\00:21:11.50 about these things. 00:21:11.53\00:21:12.90 That is so powerful, 00:21:12.93\00:21:14.27 it reminds me a little of love languages 00:21:14.30\00:21:15.90 where the whole genius of love languages is I know 00:21:15.94\00:21:19.17 what that other person hears, 00:21:19.21\00:21:21.44 I know what kind of language they can hear 00:21:21.48\00:21:23.65 and I learned to talk in their language 00:21:23.68\00:21:25.25 so it kind of pulls you out of yourself. 00:21:25.28\00:21:26.92 And that's exactly what that exercise 00:21:26.95\00:21:28.38 does is it kind of pulls the person out of themselves 00:21:28.42\00:21:31.72 into the other person subjective life, beautiful. 00:21:31.75\00:21:34.99 I'm glad you brought up love languages 00:21:35.02\00:21:36.66 because many times 00:21:36.69\00:21:38.09 we will say this is my love language 00:21:38.13\00:21:40.53 and this is yours, 00:21:40.56\00:21:41.90 in that way this is mine 00:21:41.93\00:21:43.26 and I'm not gonna try the others. 00:21:43.30\00:21:44.63 Yeah. 00:21:44.67\00:21:46.00 And I think that if you look at Jesus, 00:21:46.03\00:21:47.37 He was very well rounded when it came to love languages. 00:21:47.40\00:21:50.14 He didn't just pick one, 00:21:50.17\00:21:51.51 and only demonstrate one love language. 00:21:51.54\00:21:54.04 He had all of them. 00:21:54.08\00:21:56.04 And so sometimes I think we need to say 00:21:56.08\00:21:58.25 well, this is mine and that's how I'm 00:21:58.28\00:21:59.61 and that's what I'm gonna using 00:21:59.65\00:22:00.98 I'm not gonna use anything else. 00:22:01.02\00:22:02.35 But Jesus is our example. That's powerful. 00:22:02.38\00:22:03.72 And you received and heard all the love languages 00:22:03.75\00:22:05.72 the gift from Mary, the words from you know, 00:22:05.75\00:22:08.12 the lepers that He healed and so forth. 00:22:08.16\00:22:10.59 And we have to be careful with love languages 00:22:10.63\00:22:12.56 because sometimes they become selfish. 00:22:12.59\00:22:15.03 And I believe that's what you're saying, is it? 00:22:15.06\00:22:16.40 Yeah. 00:22:16.43\00:22:17.77 This is my love language 00:22:17.80\00:22:19.13 so this is what I'm expecting to do, 00:22:19.17\00:22:20.50 and if you don't do it, 00:22:20.54\00:22:21.87 I'm not gonna do anything for you. 00:22:21.90\00:22:23.24 Then you didn't talk of my love language. 00:22:23.27\00:22:24.61 Yes, that's right. 00:22:24.64\00:22:25.97 That's not love. 00:22:26.01\00:22:27.34 With our listening audience what love languages are 00:22:27.38\00:22:28.71 or maybe where they can, yes. 00:22:28.74\00:22:30.08 There's a book written... Yeah, very good, 00:22:30.11\00:22:31.45 good book written by man name Gary Chapman, 00:22:31.48\00:22:32.81 he's a Christian 00:22:32.85\00:22:34.18 and it's all grounded I think in the book of principles, 00:22:34.22\00:22:35.55 and I think his genius was he's trying to get 00:22:35.58\00:22:37.39 people to talk in their partner's love language, 00:22:37.42\00:22:40.09 you know, to get out of themselves 00:22:40.12\00:22:41.46 and like figure out 00:22:41.49\00:22:42.82 what works with their partner rather than, 00:22:42.86\00:22:44.19 oh, I know my love languages, 00:22:44.23\00:22:45.73 so you got to talk in my language, 00:22:45.76\00:22:47.66 I don't think that's what he was going forth, 00:22:47.70\00:22:49.03 I think he's going for the opposite, 00:22:49.06\00:22:50.40 but of course we make everything selfish. 00:22:50.43\00:22:52.10 As human beings we have a tendency to be selfish. 00:22:52.13\00:22:53.84 Yeah, yeah, yeah. 00:22:53.87\00:22:55.64 So excellent, excellent, guys, 00:22:55.67\00:22:57.77 any other ideas about what you would do 00:22:57.81\00:22:59.71 with this couple to get them off the square one, 00:22:59.74\00:23:01.88 I mean, they seem to be just kind of stuck. 00:23:01.91\00:23:03.58 It's not terrible, 00:23:03.61\00:23:04.95 there is not severe abuse going on, 00:23:04.98\00:23:06.85 but there is just a breakdown of communication. 00:23:06.88\00:23:08.82 Do you think that learning 00:23:08.85\00:23:10.19 how to communicate their feelings 00:23:10.22\00:23:12.19 would make a difference? 00:23:12.22\00:23:13.99 There was a suggestion given by, 00:23:14.02\00:23:16.02 I don't actually remember who it was 00:23:16.06\00:23:17.89 but I thought it was amazing. 00:23:17.93\00:23:19.76 The suggestion was to 00:23:19.79\00:23:21.63 when you sit down have a conversation, 00:23:21.66\00:23:23.83 hear what the person has to say, 00:23:23.87\00:23:26.30 and simply say thank you afterward 00:23:26.33\00:23:28.84 and you cannot comment for the next 20 minutes 00:23:28.87\00:23:32.14 and I realty like that, 00:23:32.17\00:23:33.51 because our first initial reaction 00:23:33.54\00:23:35.04 when we hear what the other person wants are, 00:23:35.08\00:23:37.65 as in this case. 00:23:37.68\00:23:39.71 And they're telling each other what they want 00:23:39.75\00:23:41.32 and other person is interpreting as criticism. 00:23:41.35\00:23:43.79 Out first usually 00:23:43.82\00:23:45.45 what we do is we defend ourselves. 00:23:45.49\00:23:47.19 Defend, yeah. We justify ourselves. 00:23:47.22\00:23:48.76 So if we wait 20 minutes, 00:23:48.79\00:23:50.23 and we're not allowed to respond 00:23:50.26\00:23:51.59 then we have to take time to think about it. 00:23:51.63\00:23:53.90 And so I think that's powerful. 00:23:53.93\00:23:55.86 That is powerful, that's good. 00:23:55.90\00:23:57.23 You know, the Bible tells us to be quick too. 00:23:57.27\00:23:58.97 Hear. 00:23:59.00\00:24:00.34 And slow to... 00:24:00.37\00:24:01.70 Speak. Speak. 00:24:01.74\00:24:03.07 And slow to wrath. And slow to wrath. 00:24:03.10\00:24:04.44 We're gonna be touching on that in the conflict program. 00:24:04.47\00:24:08.04 But in communication we had to be quick to do what? 00:24:08.08\00:24:10.48 Listen. Listen. 00:24:10.51\00:24:11.95 And most the biggest lack 00:24:11.98\00:24:13.78 in communication is listening skills. 00:24:13.82\00:24:15.95 Listening is an art that most of us are not schooled in. 00:24:15.98\00:24:20.06 And one thing that we can bring to the couple 00:24:20.09\00:24:21.99 or the individuals in the room is 00:24:22.02\00:24:24.13 and you bought up earlier 00:24:24.16\00:24:25.49 have them practice right in front of you. 00:24:25.53\00:24:28.16 And have them say, you know, you say, 00:24:28.20\00:24:29.60 okay listen now tell me what did you hear them say? 00:24:29.63\00:24:32.13 Let me tell you vice versa. 00:24:32.17\00:24:33.50 I've had couples that when that has happened they would say, 00:24:33.54\00:24:35.80 you understood what I was saying? 00:24:35.84\00:24:37.27 Yeah, that was amazing, I love that. 00:24:37.31\00:24:39.47 And so they practice, practice, practice, 00:24:39.51\00:24:41.24 then take it home and practice, go ahead. 00:24:41.28\00:24:42.61 I don't know about you David but you're a man, 00:24:42.64\00:24:43.98 I'm a man and I wasn't brought up 00:24:44.01\00:24:45.78 to be expressing my emotions. 00:24:45.81\00:24:47.28 I'm not saying this, they are. 00:24:47.32\00:24:48.68 My first professor in graduate school, 00:24:48.72\00:24:51.49 my first professor said 00:24:51.52\00:24:53.05 I want you to start journaling your emotions 00:24:53.09\00:24:55.76 because you're not used to this 00:24:55.79\00:24:57.13 because you have to start practicing 00:24:57.16\00:24:58.49 this with your clients, 00:24:58.53\00:25:00.00 so the more that we can model 00:25:00.03\00:25:01.86 expressing our own emotions in the session. 00:25:01.90\00:25:04.97 Emotional awareness, yeah. 00:25:05.00\00:25:06.80 The better they're gonna catch that instead of teaching it. 00:25:06.84\00:25:09.54 And that's true for men overall. 00:25:09.57\00:25:11.64 Women like details 00:25:11.67\00:25:13.48 and man just kind of one word responses, 00:25:13.51\00:25:15.81 you ask me how my day was? 00:25:15.84\00:25:17.18 Good. 00:25:17.21\00:25:18.55 Yes, as though. 00:25:18.58\00:25:19.91 I'm gonna, I'm gonna... 00:25:19.95\00:25:21.28 I have to recap really quick. 00:25:21.32\00:25:22.65 Yes, no but usually like a woman will with details. 00:25:22.68\00:25:24.02 Got to recap this real quick now. 00:25:24.05\00:25:25.39 Yeah, he feels urgent about this, so go ahead. 00:25:25.42\00:25:28.02 Yeah. 00:25:28.06\00:25:29.39 So we're talking about the body language is so critical, 00:25:29.42\00:25:31.96 we have to be aware that 00:25:31.99\00:25:33.33 there is a high percentage of body language 00:25:33.36\00:25:34.70 in our communication. 00:25:34.73\00:25:36.50 We need to rebate identifying and expressing our emotions. 00:25:36.53\00:25:39.93 And this is something that we need to be learning, 00:25:39.97\00:25:42.54 and we can teach this in counseling. 00:25:42.57\00:25:44.31 But listener speaker technique is a wonderful way, 00:25:44.34\00:25:49.21 assume positive intent is very scriptural. 00:25:49.24\00:25:53.38 We always have to assume 00:25:53.42\00:25:54.88 that our partner loves us underneath of it all. 00:25:54.92\00:25:57.75 Stinking thinking pops up all over the place. 00:25:57.79\00:25:59.99 What is stinking thinking? 00:26:00.02\00:26:01.36 It is distorted thinking. 00:26:01.39\00:26:02.72 You've talked about the judgments 00:26:02.76\00:26:04.33 that we have inside our heads, 00:26:04.36\00:26:06.19 the things that we need to be identifying, 00:26:06.23\00:26:09.06 as we're listening to our partners. 00:26:09.10\00:26:11.43 Let's see you've talked about 00:26:11.47\00:26:13.50 being filled up with Christ in love. 00:26:13.54\00:26:15.57 This is so critical, 00:26:15.60\00:26:16.94 using scripture even before we start to communicate 00:26:16.97\00:26:19.01 with another can soften our hearts. 00:26:19.04\00:26:21.81 Challenging our assumptions all along the way, 00:26:21.84\00:26:24.88 and all of these things can be flushed out in counseling. 00:26:24.91\00:26:27.62 We need to be educating folks 00:26:27.65\00:26:29.62 that the fact that God can help us, 00:26:29.65\00:26:31.45 He can finish what He has started this perfect work 00:26:31.49\00:26:34.09 that He is doing in us. 00:26:34.12\00:26:35.46 Sometimes we lose hope in that in the heat of the conflict. 00:26:35.49\00:26:39.23 We have to know what their willingness is to change. 00:26:39.26\00:26:41.93 We have to get that on a scale sometimes, 00:26:41.96\00:26:45.13 where is your willingness to change in like how you said 00:26:45.17\00:26:48.24 earlier, David, that we can pump that 00:26:48.27\00:26:50.11 how can we get that from a two to three or to four, 00:26:50.14\00:26:52.57 session by session. 00:26:52.61\00:26:54.18 I mention writing ten things down for the next years. 00:26:54.21\00:26:56.98 Get them on common ground. 00:26:57.01\00:26:58.35 Common ground. 00:26:58.38\00:26:59.81 These are wonderful techniques. 00:26:59.85\00:27:01.28 Love Languages by Gary Chapman is an excellent book. 00:27:01.32\00:27:04.39 He has a new book out called the family 00:27:04.42\00:27:07.12 that you've always wanted to have 00:27:07.16\00:27:08.82 highly recommended, beautiful book. 00:27:08.86\00:27:10.89 It's great, it's great. 00:27:10.93\00:27:12.26 So. Praise God. 00:27:12.29\00:27:13.63 Okay, well, the wise man said, 00:27:13.66\00:27:17.40 that a wise man's heart guides his mouth 00:27:17.43\00:27:20.57 and his lips promote instruction. 00:27:20.60\00:27:23.30 We've been talking about good listening 00:27:23.34\00:27:24.97 which is essential to good communication, 00:27:25.01\00:27:27.31 but we also we want to check our words 00:27:27.34\00:27:29.51 and make sure that we're speaking words 00:27:29.54\00:27:31.88 that saver of life unto life rather than death unto death. 00:27:31.91\00:27:35.95 So I hope you've learned something about 00:27:35.98\00:27:38.12 how to be a great communicator. 00:27:38.15\00:27:40.56 Come back to future programs 00:27:40.59\00:27:42.02 'cause we're gonna cover more ground, 00:27:42.06\00:27:43.56 we're gonna cover conflict resolution, 00:27:43.59\00:27:45.09 how to handle anger. 00:27:45.13\00:27:46.73 We love having you come to our program, 00:27:46.76\00:27:48.80 we're dedicated to helping you better understand 00:27:48.83\00:27:51.40 how to solve some of the most difficult situations in life, 00:27:51.43\00:27:54.97 through the grace of Jesus Christ 00:27:55.00\00:27:56.67 who is always willing to heal and always willing to bless. 00:27:56.71\00:27:59.61